Employment Type:

Shift:

Description:

• Mission Statement:

·We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Vision:

·To be world-renowned for passionate patient care and outstanding clinical outcomes.

Core Values:

·In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.

POSITION SUMMARY:
Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow
through and response. Orchestrates and meets the needs of their customer group.
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
expertise.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math,
principles of record keeping and strong organizational skills are necessary.
WORK ENVIRONMENT AND HAZARDS:
Clinical Setting. Exposure Class I or II; service specific.
PHYSICAL DEMANDS:
Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.
WORK CONTACT GROUP:
All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.
SUPERVISED BY:
Administrative Coordinator, Office Coordinator, Manager
SUPERVISES:
N/A
CAREER PATH:
Unspecified
General Performance Criteria: Customer Service Representative
Expectations
Exceeds Meet Below
Primary Role Responsibilities
·

• Answering and filtering patient phone calls into the office
  · Adheres to established network policy and procedures related to job
  functions.
  · Performs data entry with a working knowledge of the unit specific
  computer systems, Eclipses, Lawson, Midas, etc. EPIC, excel, word etc
  · Demonstrates accuracy when performing the primary job function.
  · Abides by established Personnel Policies and Procedures.
  · Has knowledge of HIPAA rules and regulations and abides by the same.
  Professional and Staff Development:
  · Participates and or assists with the orientation of new or existing staff.
  · Participates in Staff and Employee meetings.
  · Participates in voluntary and required in-service and education programs.
  · Participates in Performance Improvement by identifying areas needing
  improvement.
  Displays Commitment to the Hospital Mission:
  · Observes customer service standards.
  · Demonstrates excellent communication skills.
  · Understands/applies a team concept.
  · Adheres to hospital confidentiality statement.

• Additional Job Description

Additional Job Description

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.