Scheduler - Appointment Center

  • IA_MOCEN01 Catholic Health Initiatives - Iowa Corp
  • Mishawaka Medical Center - Mishawaka, Indiana
  • 5mo ago
  • Full-Time
  • On-site

Employment Type:

Full time

Shift:

Description:

Saint Joseph Health System is proud to offer Daily Pay.  Work Today, Get Paid Today! 

Why Saint Joseph Health System? 
At Saint Joseph Health System, our values give us strength. That character guides every decision we make - even when those decisions are complicated, costly, or hard. We honor our mission to care for every man, woman and child who needs us by investing in technology, people and capabilities that allow us to set the standard for quality care.  

What we offer: 

  • Tuition reimbursement for all full and part-time colleagues effective first day of employment 

  • 100% paid tuition for ASN to BSN program (paid directly to learning partner) 

  • Benefits day one (Including: Medical, Dental, Vision, PTO, Life, STD/LTD, etc.) 

  • Retirement savings account with employer match 

  • Generous paid time off program + 7 paid holidays 

  • Colleague well-being resources 

  • No mandatory overtime 

  • Employee referral incentive program 

  • State of the art equipment, unlimited CEU’s and supportive team approach 

Scheduler – Appointment Center

Position Summary:
Join our Appointment Center team to ensure accurate scheduling and exceptional patient experiences. In this vital role, you will coordinate outpatient procedures, verify insurance and authorizations, and provide patients with clear instructions and financial information—all while delivering outstanding customer service.

Highlights:

  • Schedule outpatient procedures across multiple facilities

  • Communicate preparation instructions and confirm appointments

  • Collaborate with physician offices and ancillary departments

  • Work in a fast-paced, mission-driven healthcare environment

What You Will Do:

  • Accurately schedule outpatient procedures and confirm details with patients and physician offices

  • Provide clear exam preparation instructions to ensure optimal results

  • Verify insurance benefits, obtain prior authorizations, and check medical necessity using ICD-10 and CPT codes

  • Deliver accurate price quotes and inform patients of estimated financial responsibility

  • Maintain registration accuracy and ensure compliance with Medicare and CMS guidelines

  • Act as liaison between physician offices and clinical staff for complex scheduling needs

  • Participate in departmental initiatives, mentoring, and process improvement projects

What You Will Need:

  • High school diploma or equivalent required

  • 3–5 years of experience in a healthcare setting; scheduling experience preferred

  • Strong knowledge of medical terminology and third-party payer regulations

  • Proficiency in word processing, spreadsheets, and scheduling systems

  • Excellent customer service and communication skills

  • Ability to calculate co-pays, deductibles, and provide accurate financial estimates

Preferred Qualifications:

  • Experience in patient access or appointment coordination

  • Familiarity with Medicare compliance and insurance authorization processes

Apply today and be part of a team that values accuracy, compassion, and exceptional service in every patient interaction.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.