Employment Type:

Shift:

Description:

Position Purpose:

As the Senior Manager of Service Coordination & Support Services in the Behavioral Health department at Pittsburgh Mercy, you will provide strategic and operational leadership for multiple programs, including Service Coordination, DUI Services, Psych & Social Rehab, Supported Employment, and Enhanced Clinical Service Coordination. Your role is critical in ensuring compliance with federal, state, and county regulations, maintaining high-quality care, and driving financial performance. By fostering a culture of excellence and collaboration, you will help Pittsburgh Mercy deliver exceptional behavioral health services and support our mission to serve the community with compassion and innovation.

What You Will Do:

• Program Oversight: Provide direct operational leadership for assigned programs, ensuring compliance with regulatory requirements and adherence to Pittsburgh Mercy’s mission and policies.
• Quality Assurance: Develop and implement policies and procedures, monitor program performance, and maintain clinical competencies for care delivery.
• Strategic Planning: Contribute to annual strategic initiatives, identify opportunities for improvement, and execute plans to enhance program effectiveness.
• Financial Management: Monitor budgets, optimize billing and documentation practices, and track financial KPIs to ensure program viability.
• Team Leadership: Oversee recruitment, retention, and training of staff; provide supervision and support to program managers and team members.
• Community Engagement: Represent Pittsburgh Mercy in stakeholder meetings, promote culturally responsive practices, and collaborate with internal and external partners to advance behavioral health services.

Minimum Qualifications:

• Master’s degree in psychology, social work, counseling, marriage and family therapy, or related field.
• Minimum of 5 years in a supervisory or program management role, including direct supervision of staff.
• Strong knowledge of behavioral health industry  laws, regulations, policies and procedures which govern the assigned program area
• Solid clinical background in behavioral health services.
• Act 33/34/73 clearances required at time of hire.

Position Highlights and Benefits:

• Benefits start Day 1 of employment!
• Medical, Dental, Vision, Life Insurance, 403B, PTO, Paid Holidays, and more.
• Opportunity to lead impactful programs and shape behavioral health services in the community.

Schedule:

Full-Time, Exempt
Monday – Friday, 9:00 am – 5:00 pm
Evening and weekend hours as needed.

About Pittsburgh Mercy:

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them and view them as equal partners when planning, developing, and monitoring care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.