ONSITE Patient Access - Manager (IA)

  • IA_MOCEN01 Catholic Health Initiatives - Iowa Corp
  • MMCIA - MercyOne Des Moines Medical Center Central IA
  • 1mo ago
  • Full-Time
  • On-site

Employment Type:

Full time

Shift:

Description:

ESSENTIAL FUNCTIONS
Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 
Leadership: 
Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. 
Enable Collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations 
Direction & Growth: 
Providing advice, guidance & leadership to service area, functional area, RHM & Regions. 
Leading standardization / systemness & optimization of policy, process, methodology, establishing a national community of practice. 
Oversee Vendor / Contract Labor Management including centralizing strategy & optimizing spend. 
Strategic Support & Accountability: 
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. 
Responsible for supporting regional efforts to comply with functional area priorities. 
Accountable for the selection, evaluation & overall success of the functional leadership teams.  
Organization-wide focal point for establishing functional strategies & governance over financials & staffing. 
Accountable for communication between service area functional area, RHM & Region leaders. 
Operational Delivery 
Responsible for measuring & reporting KPIs / metrics &value delivery.  
Providing advice, guidance & leadership for the colleague life cycle. 
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

FUNCTIONAL ROLE

  • Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to secure reimbursement for services rendered.   
  • Leads the redesign of processes & systems to improve overall patient experience, data integrity, & staff productivity / quality to achieve departmental goals & process outcomes. 
  • Provides scheduling, leadership, guidance & direction to staff in multiple locations; manages all aspects & employee life cycle of Patient Access staff processes & systems. 
  • Coordinates activities that may focus on pre-service / onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, securing insurance & demographic information & financial clearance, financial counseling activities, patient bed placement, & support coverage of other departmental divisions. 
  • Serves as primary liaison regarding registration and/or any Patient Access functions & related database issues; issues related to medical record & account number assignment, data integrity, medical necessity / appropriateness of service related to bed designation; & issues related to patient signatures on consents & other intake forms. 
  • Collaborates with members of other departments to ensure best practice & issue resolutions are implemented. 

MINIMUM REQUIREMENTS
Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience. 

Three (3) to Five (5) years of leadership experience within Patient Access   

Five (5) years of relevant experience in functional areas of Patient Access such as Registration,  

Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience. 

Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.