This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The role

As a Customer Care Intern, you will play a key role in supporting our North American customer base and internal teams. You will be the first point of contact for incoming requests—helping to triage, manage, or route them to the right departments. You will also assist with preparing quotations, following up with customers and ensuring that all requests are handled with professionalism and care.

This role is remote (home office), based in São Paulo, Brazil, and gives you the chance to work in a dynamic, collaborative team that is part of a larger global group with colleagues and customers from different industries and countries.

Key responsibilities

• Manage shared email inboxes, assigning or handling customer requests as needed
• Create quotations for customer requests and follow up on open cases
• Support the team with administrative and organizational tasks
• Collaborate across departments to deliver excellent customer experiences
• Jump in on other projects as business needs evolve

What we are looking for

• Strong communication skills in both English and Portuguese
• Comfortable with Microsoft Office and digital tools
• Team player with strong interpersonal skills
• Detail-oriented, proactive, and eager to learn
• Excited about helping people and solving problems
• Positive, flexible, and able to manage multiple tasks

What you will gain

• Real-world experience in customer care within a global company
• The chance to practice English daily with international customers and colleagues
• Exposure to different industries and global markets
• A supportive environment to grow your professional skills
• Mentorship and guidance from experienced professionals

Benefits

• Life insurance
• Meal ticket
• Ticket bus