Location: Andover, MA

Compensation: 75K-85K Base

SciAps. Your Partners in Discovery. Your Future Starts Here.

SciAps, Inc. is a Boston area-based scientific instrument company specializing in high-performance portable analytical instruments. Our mission is to provide best-in-class hand-held instruments to identify compounds, minerals, and elements. The current product portfolio consists of LIBS, XRF, Raman, and NIR technologies.

About the Role

We are looking for a proactive and detail-oriented Senior Inside Sales Support Representative to join our sales team. In this role, you will play a critical part in supporting the sales process, improving operational efficiency, and enabling our sales team to focus on closing business.

Key Responsibilities:

• Sales Support: Assist the sales team with quoting, solicitations/bids  order processing, and follow-up.

• Customer Interaction: Serve as a secondary point of contact for customers regarding product information, pricing, lead times, and order status.

• CRM & Data Management: Maintain accurate and up-to-date information in CRM systems (e.g., Salesforce), including accounts, contacts, opportunities, and activities.

• Collaboration: Coordinate with internal departments (e.g., logistics, finance, product, and marketing) to ensure alignment and seamless customer experiences.

• Training & Mentorship: Provide onboarding and training support to new inside sales support staff; share best practices and guidance to elevate team performance.

• Order Fulfillment: Support sales operations, when necessary, to ensure orders are  processed correctly and efficiently in accordance with company policies and customer requirements.

• Documentation & Compliance: Ensure all deals comply with internal policies and document approvals, contract terms, and pricing rules as needed.

Required Qualifications:

• 3–5+ years of experience in inside sales support, customer service, or sales operations, preferably in a B2B environment.

• Strong understanding of sales processes and CRM systems (e.g., Salesforce)

• Excellent written and verbal communication skills.

• Highly organized with attention to detail and ability to manage multiple priorities.

• Proficient in Microsoft Office Suite and/or Google Workspace.

• Ability to work independently and proactively in a fast-paced environment.

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.