Job Location

White House

Job Summary:

The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Our Retail Store Associates properly prepare donated items for retail sale. They thrive knowing that serving customers and donors is a priority.

The Retail Store Associate will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

Donation Attendant

Donor Experience

• Consistently deliver the GREAT donor experience by Greeting donors promptly, offering donation Receipts accurately, providing Excellent Service, Assisting donors as needed, and Thanking donors sincerely for their support.
• Greet donors professionally and courteously, creating a welcoming and positive first impression at the donation site.
• Receive donated goods in accordance with established donation acceptance, safety, and operational guidelines.
• Provide basic donor information as needed, including donation procedures and Goodwill’s mission impact.
• Assist donors with unloading, directions, or questions to ensure a safe, efficient, and positive donation experience.
• Manage donor flow to maintain safety, efficiency, and a customer‑friendly environment during peak donation periods.

Material Handler & Backroom Operations

• Support efficient donated goods operations through safe, accurate handling and movement of donated merchandise within backroom operations and donation areas.
• Maintain consistent material flow to support processing, production, and store replenishment needs in a high‑volume environment.
• Load, unload, and stage donated goods, including trailers and trucks, in accordance with safety and operational standards.
• Operate material handling equipment, including forklifts and pallet jacks, as trained and authorized.
• Ensure backroom, staging, equipment, and trailer areas are organized, clean, and operationally ready to support daily workflow.
• Perform routine housekeeping to maintain a safe, orderly, and efficient work environment, including keeping work areas free of hazards.
• Follow all safety guidelines, housekeeping standards, lifting practices, and operational procedures to support a safe and productive workplace.

Safety & Operational Standards

• Perform all duties in accordance with Goodwill’s safety policies, procedures, and operational standards.
• Use proper lifting techniques and safe work practices to prevent injury and protect donors, team members, and donated goods.
• Maintain awareness of surroundings and report safety hazards, equipment concerns, or operational issues promptly to leadership.
• Support a culture of safety, accountability, and continuous improvement within backroom operations.

Schedule & Flexibility

• Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Perform other duties as assigned to support donor experience, backroom operations, and overall store performance.

Cashier

• Demonstrates an enthusiastic, winning attitude at all times.  Acts courteously and with interest in each encounter with guests.
• Performs register tasks including verifying funds, accurately counting down register, maintains cleanliness and stocking register areas.
• Follows proper phone etiquette and uses paging system.
• Follows all GIMT loss prevention procedures.
• Maintains all floor visual presentations, i.e. houseware end caps, H-rack displays, shoe racks.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including store, processing area, donation center, restrooms and dressing rooms).
• Ensures the proper rotation of all store merchandise.
• Follows retail dress code policy.
• Able to perform opening and closing procedures per retail policy.
• Perform other duties as assigned by management.

Production

• Responsible for pricing donated product to meet production standards and goals for store sales.
• Responsible for selecting quality donated product within Goodwill stores to meet goals for E-Commerce.
• Promotes and adheres to GIMT’ mission and values.
• Keeps store stocked in accordance with production goals by transferring saleable items to sales floor.
• Prepares products for shipping in accordance with the standard operating procedure.​

All Areas

• Readily available to customers and exhibiting a high level of customer service.
• Be at designated work area ready to work by the scheduled time.
• Accurately and efficiently follow GIMT merchandising standards, i.e.: product placement and stock rotation.
• Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times.
• Helps contribute to a safe, welcoming environment for employees and customers.
• Wears personal protective gear.
• Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms. Will use typical janitorial mechanical equipment, i.e. floor scrubber).
• Regular, reliable attendance, as defined in Goodwill’s attendance policy.
• Perform other duties as assigned by management.

Minimum Qualifications

Required Skills:

Education

• No High School Diploma or GED, required.

Experience

• No previous experience required.

Knowledge and Skills

• Ability to effectively communicate with supervisors, employees and customers.
• Ability to work independently and coordinate multiple projects simultaneously.
• Able to problem-solve, prioritize and be able to multi-task.
• Excellent decision-making skills.
• Strong attention to details.
• Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
• Able to operate cash register.
• Basic computer skills (Basic Excel and E-mail).

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience in retail, customer service or production is preferred.

Physical and Work Condition Requirements

• Must be able to stand, bend and reach for the duration of your shift.
• Must be able to lift, push and pull a minimum of 50 pounds.
• Material Handler must be able to drive forklift.
• Donation Attendants must be able to lift, push and pull a minimum of 50 pounds.