Position Title

Sr. Branch Administrator - Home Lending

Location

Work From Home CA, CA 94203

Job Summary

This position is responsible for assisting multiple (minimum of 4) high producing Home Lending Loan Officers in the smooth and timely completion of all phases of a mortgage loan. Assists assigned Loan Officers with a variety of business development and administrative tasks. Provides necessary support to increase production levels. Answers phones, prepares correspondence and documents, and provides administrative, business development and marketing support. Works with pertinent financial information, including loan applications, credit reports, disclosures, transcripts, and loan program information. This position will also support Branch Manager with multiple duties including handling escalated customer complaints and pipeline maintenance to ensure branch meets and exceeds goals.

Pay Range: $17.00 - $35.00Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

Support to Branch Manager: Follow up with all staff to ensure entire branch completes required training on time. Assist with the recruiting and retention of employees by assisting with interviews and recruiting events. Assist branch manager in coaching Loan Officers. Assist branch manager in processing of RMEs.

Business Development Support: Aid in the development of a customer database in support of the pursuit of new marketing opportunities. Prepare materials for events and presentations; prepare communications on specific topics for distribution to customers. Assist with special projects. May work with internal marketing department on proposals to coordinate and manage marketing to customers.

Customer Service: Proactively communicate with all parties about loan statuses and may participate in weekly pipeline updates. Provide personal touch customer service to external and internal customers to help facilitate a one-of-a-kind experience. Assist in file discrepancy issues and provide follow-up and resolution on all facets of the loan process. Resolve customer complaints in an effort to not have every complaint escalate to branch manager. This position requires substantial amount of customer contact with loan clients which may include after hours and on weekends.

File Preparation: Facilitate application processing. Actively work with processing and underwriting teams to clear conditions to facilitate loan closing. When requested, order title work, order appraisal, schedule closing appointments, and process refunds from the AMC for appraisals. Ensure timeliness of initial application disclosures.

Administrative Support to Loan Officers: Assist multiple (minimum of 4) high producing Loan Officers in the smooth and timely completion of loan applications. Perform clerical, administrative, and proactive support duties for Loan Officers. Create reports to support production management. Assist with database/account management.

Pipeline/Production Management: Compile and disperse branch production reports. Compile, disperse, and maintain branch monthly closing projections at the individual loan level. Assist loan officers wherever needed for pipeline maintenance to ensure that all loans are closed appropriately.

Training & Professional Development: Meet training goals set by manager, contribute to the training of their peers by sharing thoughts, experiences, and ideas. Lending Assistants are encouraged to be innovative and develop means for process improvements.

JOB REQUIREMENTS:

• HS Diploma, GED or Foreign Equivalent
• NMLS, can be acquired after hire
• 5+ years customer service experience with administrative support activities
• With 3+ years of mortgage experience (in any capacity)

SKILLS:

• Excellent time management, customer relations, prioritization and organization skills
• Detail oriented and dependable
• Excellent written and verbal communication skills
• Excellent problem solving skills
• Ability to work independently with minimal supervision
• Proven computer skills with knowledge of Windows based applications, including Microsoft Office

 

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.