The Alliance Theatre is committed to deeply expansive outreach and recruitment in all areas of our work, including play selection, casting, marketing and public relations efforts, education programs, engagement of staff and volunteers, and the composition of the Board of Directors. 

We are committed to building a widely representative workplace that reflects our city of Atlanta and encourage all applicants who are committed to contributing to an allied work environment to apply for a role with us without feeling they need to meet every single qualification of the position. If you’re excited by this role and the job description aligns with you and the work you are passionate about doing, please apply for the position. Necessary accommodations can be made to enable individuals with disabilities to perform the essential functions. The Alliance Theatre is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. 

ABOUT THE ALLIANCE THEATRE:  

The Tony Award® winning Alliance Theatre is the leading producing theater in the Southeast, reaching more than 165,000 patrons annually.  Over 116 productions have premiered at the Alliance Theatre, including nine that went on to Broadway and one to Netflix. The theater also just celebrated the completion of a $34 million, state-of-the-art renovation to its main performance space, The Coca-Cola Stage.   

Off the stage, the Alliance Theatre is dedicated to education and community engagement. Through performances, classes, camps, in-school initiatives, online programs, and more, the Alliance Theatre reaches over 90,000 students and community members annually.   

The Alliance Theatre’s mission is to expand hearts and minds on stage and off through the power of storytelling.  The mantra “Your Story. Your Stage.” represents the theater’s commitment to telling diverse stories on a stage dedicated to the Atlanta community.   

POSTION DESCRIPTION:  

The Alliance Theatre is seeking a friendly and professional Camp & Education Customer Support Associate to join our team for the summer season. This role is responsible for providing exceptional customer service to drama camp and education families and assisting with day-to-day student inquiries and needs. The ideal candidate will have excellent communication skills, experience working with families, and a passion for creating a positive and inclusive environment for young people. 

 RESPONSIBILITIES:  

• Respond promptly and professionally to inbound phone calls and emails from camp and education families. 

• Provide exceptional customer service to camp and education families, addressing questions and concerns in a timely and effective manner. 

• Communicate effectively with camp and education staff, teaching artists, and parents regarding student absences, early dismissals, carpool changes, and other day-to-day camper issues. 

• Assist with camper and acting program registration and sales transactions, including transfers and cancellations. 

• Provide feedback to management regarding patron experience and identify areas for improvement. 

• Maintain accurate records of student information and communications. 

• Assist with other administrative tasks as assigned. 

QUALIFICATIONS:  

• Experience working with families in a customer service setting. 

• Excellent verbal and written communication skills. 

• Proficiency in Microsoft Office Suite (Excel, Outlook, etc.). 

• Experience with Tessitura CRM or equivalent CRM preferred. 

• Ability to resolve conflicts with patience and professionalism. 

• Ability to adapt to quickly changing policies, projects, and priorities.  

• Ability to work independently and as part of a team.  

• Experience in a performing arts or entertainment venue preferred. 

 PHYSICAL DEMANDS/WORK ENVIRONMENT:  

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Necessary accommodations will be made to enable individuals with disabilities to perform the essential functions.   

• The work environment is generally moderate in noise level.  

• Some standing, walking, bending, frequent use of hands, stooping, and light lifting (at least 25 pounds) may be required.  

• The position will involve working primarily weekdays between 7:30 am and 6 pm, Saturdays between 8am and 5pm, with 2-4 hours of weekend work required to answer camp inquiries. 

BENEFITS: 

• Hourly rate of $17 per hour. 

• Be a part of a dynamic and inclusive team dedicated to providing exceptional arts education experiences for young people. 

• Gain valuable experience in a renowned performing arts organization.