Welcome to Montage Health’s application process!

Job Description:

Under the leadership of the Director of HR, the Senior Administrative Assistant, Benefits is responsible for supporting and coordinating department service activities including:  reception duties, phone answering, filing, mail distribution, scheduling employees for appointments, managing the continuing education reimbursement program, obtaining full understanding of benefits offerings in order to respond to inquiries and routing to appropriate individual. There is a focus on customer service while communicating with managers, employees, volunteers and the general public. The work requires multitasking and is often fast paced with multiple interruptions. There is heavy data entry and work processing with use of the MS Office Suite. Assists with general office duties and other duties as assigned.

Key Responsibilities:

Phone & Customer Support:

• Answer phone calls and check voicemails, responding promptly to inquiries.
• Handle customer calls and questions on the benefits line and ensure all queries are addressed in a timely manner.
• Greet visitors and inform the appropriate team members when they arrive for meetings.

Document Management:

• Scan beneficiary forms after Symplr Learning/QS.
• Make copies of benefits packets for onboarding sessions.
• Review and process pension packets as they are received.
• Send benefits packets to newly benefitted employees.

Data and Task Management:

• Perform various Workday tasks and assist walk-ins with related tasks.
• Handle labor corrections and other administrative duties as required.
• Update databases monthly to maintain accurate and current records.
• Send out benefits census reports, spousal waivers, and dependent audits monthly.

Financial and Reimbursement Processing:

• Sign off on Bank of America transactions to ensure proper documentation.
• Manage CE reimbursements and track hours for employees.
• Process scholarship applications and advance payments as required.

Reports and Documentation:

• Send monthly Wonderschool reports and benefits census information.
• Submit reports for every pay period.
• Make Marcom tickets/requests for various administrative needs.
• Handle invoices related to the benefits department.

General Administration:

• Monitor and manage benefits-related voicemails and respond appropriately.
• Assist with processing and organizing various benefits forms and paperwork.

Experience

1 year experience in HR required.

1 year experience or exposure to benefits administration preferred.

Health care experience preferred.

Highly proficient in computer skills including MS word, Excel, PowerPoint, Access required.

Working knowledge of office equipment required.

Demonstrated high performance in multi-tasking and customer service skills required. Must be able to work independently and be able to communicate clearly.

Education

High school diploma, or G.E.D. required.

Bachelor’s degree preferred

Licensure/Certifications

Desire to achieve HR certification preferred

Equal Opportunity Employer

Assigned Work Hours:

M-F 7:30am-4pm

Position Type:

Regular

Pay Range (based on years of applicable experience):

$33.48

to

$44.80

The hours employees work determine when a shift differential is paid.

Hourly Evening Shift Differential: $2.44

Hourly Night Shift Differential: $3.65