SUMMARY 
As a member of the Claims team, the PIP Adjuster is primarily responsible for claims management and processing, as well as other assigned claim administration tasks. This includes review, analysis, and settlement of first party medical claims consistent with company guidelines.

RESPONSIBILITIES

• Receives and responds to correspondence regarding claim files in a timely manner.
• Identifies involved parties eligible for coverage; analyzes medical bill(s), lost wages, and/or other expense claims submitted for payment using a consistent and thorough review process.
• Follows-up on claims to ensure all pertinent information is received to settle claims.
• Authorizes payment of claims within company guidelines.
• Maintains current knowledge of new claim settlement procedures, state regulations, and policy changes.
• Develops a comprehensive settlement strategy; utilizes appropriate medical, wage, and/or other expense claim investigation forms and form letters.
• Maintains compliance with Standard Operating Procedures, Regulatory and Statutory requirements, and/or best practices.
• Identifies potential fraud indicators and works closely with the Special Investigations Unit (SIU) when appropriate.
• Investigates No-fault and Medpay losses; evaluates exposures.
• Processes incoming mail and data through various systems and software.
• Completes incoming and outgoing phone calls, taking recorded statements when appropriate; composes written correspondence.
• Thoroughly documents injury related treatment, lost wages, and/or other expense history.
• Performs other duties as assigned.

JOB REQUIREMENTS

• A 2-year degree or higher in a related field is highly desirable; high school diploma or equivalency is required.
• A minimum of 2 years of relevant claims, insurance or other administrative experience is required.
• Knowledge of medical and legal terminology a plus.
• Must currently hold or have the ability to secure and maintain Florida adjuster license(s) within 60 days of employment.
• Strong customer service skills and related behaviors are required.
• Requires the ability to multi-task.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills
• Effective organizational and time management skills.
• Ability to work in a fast-paced environment with attention to detail and deadlines.
• Proficient in Microsoft Suite (i.e., Word, Excel, PowerPoint, etc.).
• Requires computer literacy and the ability to learn software applications.   
• Commitment to First Acceptance’s company values. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

As a Team Member at First Acceptance Insurance Company, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.

We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you! ​

First Acceptance Insurance Company offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.