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Customer Quality Engineering team at Lumentum interfaces with top customers across the globe, acts as a voice of the customer for internal organizations and drives follow-up actions across Lumentum to exceed customer expectations on quality.

Responsibilities

• Develop understanding of the Processes and Tools which are a key part of Customer Quality Management Process at Lumentum.
• Implement necessary updates to the Customer Quality Dashboard in Jira used for tracking & reporting Critical Customer Quality Issues.
• Automate the generation of Monthly Customer Quality Score Report for internal executive reporting.
• Generate reports on compliance with the customer-impacting quality processes. Identify improvements to tools, procedures and processes. Make proposals to Lumentum Quality team

Minimum Qualifications

Qualified candidates will be enrolled in a Bachelor’s or Master’s degree program in Electrical/Optical/Mechanical/Industrial Engineering. Experience with data analytics using various tools

Desired Qualifications

• Basic understanding of problem resolution and quality improvement processes
• Strong communication and presentation skills
• Experience in using MS-Office, Tableau, Jira and JMP
• Functional knowledge of Jira Platform, Data visualization skills, understanding JQL and the ability to configure gadgets is a plus.

Pay Range:

Disclaimer:

Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.