Job Description

Be a part of a world-class academic healthcare system, UChicago Medicine Care Network, as a Receptionist at our River East clinic. Here you will work alongside our Multi-Specialty team. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Located in Chicago’s Streeterville neighborhood, UChicago Medicine River East is a state-of-the-art outpatient center featuring a wide range of care services. In addition to those listed below, we offer infusion therapy, lab services, and radiology services, including CT, MRI, mammography, X-ray, DEXA scan and ultrasound.

The Receptionist, UCM Care Network, performs day-to-day administrative and general office duties including but not limited to scheduling appointments, answering telephones, and maintaining records and accounts.  

Essential Job Functions 

• Answer and screens telephone calls in a courteous manner and record messages for physicians and other personnel
• Schedule patient appointments and procedures according to established policies and procedures.
• Obtain accurate information from patients, ensure all registration forms are complete and collect patient and insurance payments
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records
• Welcomes and greets patients and visitors, assisting and directing appropriately while maintaining patient confidentiality
• Fulfills organizational responsibilities as assigned, including respecting/promoting patient rights, responding appropriately to emergency codes, sharing problems relating to patients and/or staff with immediate supervisor
• Performs other duties assigned

Required Qualifications 

• High school diploma or equivalent
• Minimum of two years’ experience in a medical office or hospital setting
• Familiarity with database entry and applications
• Excellent interpersonal skills and demonstrated ability to work cooperatively in a team environment
• Considerable skill in communicating verbally, in determining priorities and in organizing work
• General working knowledge of PC
• Considerable skill in handling sensitive public contacts with discretion, tact and courtesy when dealing with patients, coworkers and physicians.

Preferred Qualifications 

• Computerized appointment scheduling experience

Position Details 

• Job Type/FTE: Full-Time 1.0 FTE
• Shift: Days - 9 am - 5:30 pm
• Work Location: River East
• Unit/Department: Multi-Specialty
• CBA Code: Non-Union

In this role, we anticipate that you will generally work approximately 40 hours per week. We anticipate that you will generally be scheduled to work the day shift, between the hours of 9 am - 5:30 pm, but could occasionally be between the hours of 7 am - 8 pm and will not be scheduled for on-call shifts. We anticipate you will be scheduled to work 95% at the River East Clinic and 5% at various offsite locations. The days of the week that you are scheduled will vary depending on the week, but we anticipate that you will  be scheduled to work on weekends (Saturdays) as needed for coverage.