Where You’ll Work

Built-in 1973, Dignity Health Methodist Hospital of Sacramento is committed to providing daily excellence in health care for residents of Sacramento’s southern suburbs, including the Elk Grove, Wilton, and Galt communities. Methodist Hospital is home to a 158 acute-care bed facility with 1,120 employees, 283 medical staff, and 29 Emergency Department beds. Methodist Hospital also owns and operates Bruceville Terrace – a 171-bed, sub-acute skilled nursing long-term care facility adjacent to the hospital that provides care for the elderly, as well as those requiring extended recoveries. Methodist Hospital is home to the Family Medicine Residency Program, an accredited and nationally recognized program which provides resident physicians with specialty training in primary care family medicine. Together, the hospital and residency program implemented a ground-breaking curriculum addressing the identification, treatment, and assistance of human trafficking victims and created a one-of-a-kind health clinic for victims, the Human Trafficking Medical Home.

One Community. One Mission. One California 

Job Summary and Responsibilities

Employing excellent customer service skills the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration insurance verification benefit analysis and financial clearance process. Primary duties include appropriate patient identification financially clearing patients during the pre-registration registration admission process and prior to discharge counseling patients about their financial liability verifying payer sources assessing and referring patients to alternative payment sources including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs. The Patient Registration Specialist ensures timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition the Patient Registration Specialist determines and collects the patient's financial liability and/or arranges payment plans. The Patient Registration Specialist is an information source for patients and families by explaining organization policies patient financial responsibilities and Patient Rights and Responsibilities.

Job Requirements

• Minimum 2 years of experience working in a hospital Patient Registration department healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role.
• Three (3) years preferred.
• Minimum One (1) year of experience in customer service preferably in a healthcare environment.
• High School diploma GED or equivalent.
• Thorough understanding of insurance policies and procedures.
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-10 and CPT terminology.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Excellent interpersonal communication and customer service skills.