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DuPont has an open position for a DuPont Contact Center Associate within the Customer Service Organization Center located in Midland, Michigan. The Contact Center Associate serves as an interface between customers, prospects, and our DuPont businesses to deliver exceptional service. The Contact Center Associate provides solutions to the customer while collaborating closely with functional partners: Technical Service, Quality & Regulatory, Marketing & Sales, etc.  

Key Responsibilities:

• Provide support through phone, email, contact forms, social media, and chat channels
• Assist with diverse customer inquiries, including technical support, literature requests, purchase information, and quality & regulatory questions
• Process warranty claims for consumer products
• Documentation of customer interactions
• Collaborate with global business contacts to resolve customer issues
• Participate in product training for continuous learning and development

Qualifications & Competencies:

• Bachelor’s Degree or equivalent work experience
• Prior experience in a contact center is preferred
• Strong ability to meet deadlines, multitask, and prioritize effectively
• High level of accuracy and detail-oriented
• Strong listening, oral, and written communication skills
• Proficiency in Microsoft Office applications (Excel, OneNote, Outlook, PowerPoint, Teams, Word)
• Familiarity with Customer Relationship Management (CRM) applications, Salesforce is a plus
• Practical knowledge in the building and construction industry
• Cultural awareness and ability to work effectively within a diverse team
• Fluency in English is required; Spanish fluency is a plus
• Availability to work in a hybrid work schedule 60/40

If you are passionate about providing exceptional customer service and eager to be part of a collaborative team, we encourage you to apply for the DuPont Contact Center Associate position.

As a part of our team, you will have the opportunity to grow professionally, develop your skills, and make a meaningful impact on our customers and business. Join us in our mission to deliver exceptional service and solutions.

We look forward to reviewing your application!

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.