Role Summary

This position is responsible for professional communication with customers, effectiveutilization of Integreon’s workflow management tools, establish project priority to meetdeadlines, and will work with Integreon Associates to appropriately assign projects tomeet client needs. This position works up to 40 hours weekly on a specific assignedshift. The employee is responsible for accurate and timely completion of the principalresponsibilities listed below.

Responsibilities and Duties

• • Working with Integreon Associates to assign project work as needed to meet clientneeds.• Answering customer phones and responding to customer e-mail with professionaland concise communication regarding project status.• Monitoring e-mail inboxes for incoming projects and setting up projects using aworkflow management tool. They may also assist in coordinating, prioritizing andmonitoring incoming projects.• Managing and prioritizing projects to meet deadlines.• Working to support Intake Administrative Specialists with other duties as assigned.• Maintaining and supporting ISO standards through creation and updating ofdocumentation and compliance with all security standards..• Responsible for maintaining and supporting ISO standards through creation andupdating of documentation and compliance with all security standards.

Required Skills/Abilities

• Must be able to demonstrate expert level skill in Microsoft office suite of products for word processing, spreadsheet and database as well as Adobe Acrobat.
• Must have previous experience with or ability to learn Oracle.
• Must be able to operate standard office equipment, such as telephone, personal computers, office machines and adding machines.
• Must be able to multi- task and oversee multiple projects at any given time as well as perform accurately under time pressures and constraints.
• Ability to maintain confidential information and work in fast paced, dynamic and creative organization.
• Must possess the ability to communicate effectively with employees and customers in friendly, pleasant manner. Must possess skills of a detailed oriented, well-organized, self- motivated, problem solver who can work independently.
• Must be able to operate with confidential information.
• Must be an excellent record keeper and process the position requirements with little direction.
• Must be able to follow processes and instructions as outlined by client.

Education and Experience

• 2-year degree or certification in office related work, or a minimum of 4-5 years of office related work experience
• 1-2 years of computer related experience

Benefits

Health, vision, dental, 401k, PTO and tuition discount

Company Information

Integreon is a trusted, global provider of award-winning legal and business solutions to leading law firms, corporations, and professional services firms. Our highly trained, experienced staff of around 3,500 employees globally service a comprehensive range of client needs that require scale and expertise, enabling clients to become more operationally efficient. Integreon works with corporations and law firms who rely on our experience and expertise in documents, administrative and business services. With delivery centres on three continents, Integreon offers multi-lingual, around-the-clock support, as well as onshore, offshore, and onsite delivery of our award-winning services.

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Visit us at www.integreon.com

Pay Range

USD $16.00 - USD $17.00 /Hr.