Candidates who reside within 50 miles of the following office locations will be designated as hybrid: Las Vegas, NV, Orlando, FL, Temple, AZ, Whitestown, IN, Memphis, TN, St. Louis, MO. 

Overview: 
We are seeking a dynamic Program Management Senior Advisor to lead internal projects and communications for Accredo Pharmacy Operations inclusive of Client Services, Front End Pharmacy, Contact Center and PAC. The role is pivotal in ensuring employees understand our strategy, stay informed during business disruptions, and remain engaged through clear, timely, and impactful messaging.  This role serves as both a communications lead and a strategic partner to the VP of Operations, supporting leadership effectiveness, alignment, and execution across Accredo Pharmacy Operations.

Key Responsibilities: 

• Serve as a strategic thought partner to Accredo Pharmacy Operations leadership, helping translate enterprise and functional strategy into clear, actionable communication and engagement plans.

• Develop and execute communication plans that align with organizational goals. 

• Manage internal communications related to operational updates, organizational announcements, and engagement initiatives. 

• Partner with functional area leaders, human resources and corporate communications teams to understand needs and tailor messaging to align with workforce strategy, change management plans, and enterprise priorities.

• Act as a central point of coordination for cross‑functional initiatives impacting Accredo Pharmacy Operations, ensuring consistent messaging, sequencing, and timing across teams.

• Partner closely with the executive administrative team and other Chiefs of Staff to coordinate leadership priorities, meeting cadence, communications, and key deliverables, ensuring alignment, efficiency, and seamless execution across leadership forums.

• Lead planning and execution of leadership and cross‑functional team meetings, including agenda development, objective setting, pre‑reads, facilitation support, and follow‑through on decisions and action items to drive alignment and progress.

• Prepare leaders for key moments by developing leadership talking points, briefing materials, FAQs, and supervisor huddle content to support change, transformation, and business continuity.

• Select and leverage appropriate communication channels (email, video, supervisor huddle notes, monitor messaging, pop-up alerts, IRIS messaging) for maximum impact. 

• Create content across multiple modalities, including written, video, and interactive formats. 

• Utilize tools such as Camtasia, PoliteMail, MS Office Suite, Vidcast, and Vbrick; explore new technologies to enhance communication effectiveness. 

• Ensure timely dissemination of information during business disruptions and organizational changes. 

• Manage multiple projects simultaneously in a fast-paced, evolving environment. 

Qualifications

Required

• 3+ years of experience in program management, strategy, communications, operations, or a related role.

• 3+ years leading projects or multiple initiatives, deadlines, and stakeholders simultaneously.

• Proven experience in internal communications, preferably in a corporate or operations setting. 

• Strong writing, editing, and storytelling skills across diverse media formats.

• Comfort navigating ambiguity and driving progress in evolving environments.

• Comfortable with technology and adaptable to emerging communication tools and AI-driven solutions.

• Exceptional organizational skills and ability to manage competing priorities.

• Ability to travel to attend internal and external meetings (domestic and international)

Preferred

• Bachelor’s degree in Communications, Business, Healthcare, or a related field.

• Experience supporting healthcare or pharmacy operations.

• Familiarity with change management and employee engagement practices.

• Proficiency with Camtasia, PoliteMail, Vidcast, Vbrick, and other multimedia tools.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.