Overview

About TEKsystems and TEKsystems Global Services 

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. 

Scope: Support timely and efficient resolution of the inquiries/cases received as part of the center operations for assigned OpCo

Reports To: Case Resolution Supervisor

Job Summary: The Case Resolution Team is focused on ensuring that our internal and external customers receive timely resolution and a high level of service to their questions, concerns, and requests through the Connected platform.

Responsibilities

Key Responsibilities: 

• Deliver world-class service with timely resolution of inquiries.
• Manage spread-related discrepancies and complex cases through internal systems.
• Handle high-volume inquiries in a back-office operations environment.
• Build positive customer relationships and coordinate with internal teams and field offices.
• Communicate resolution details to stakeholders within expected timeframes.
• Recommend process improvements to enhance service delivery.

Qualifications

Competencies: 

• Strong customer focus with professional communication skills.
• Team-oriented, organized, and able to prioritize effectively.
• Problem-solving ability with attention to detail.
• Proficiency in Microsoft Excel, Word, and PowerPoint; willingness to learn new systems.