Overview

Job Title: Support Services Coordinator

Department: CLaSS

Schedule: Varies

Manager: Katie Christie

Compensation: Salary / Exempt

Job Summary: The Support Services Coordinator is responsible for performing various administrative tasks related to the care of individuals served. This includes monitoring contracts and budgets, evaluating family satisfaction with services provided and completing required documentation for assigned caseload.

Responsibilities

Dependable

• Effectively responding to and managing crisis situations, which may include client physical aggression, utilizing prescribed verbal intervention or physical management techniques.
• Monitoring independent contractor hours to ensure service match the family’s needs and do not exceed the NOA.
• Reviewing contractor invoices and processing for payment.
• Evaluating contracted services to ensure independent contractor is fulfilling contract terms and complying with regulatory guidelines.

Active

• Assisting families with selecting an independent contractor to provide services as defined by the NOA.
• Ensuring ISP/BSPs of assigned clients are implemented.
• Conducting bi-weekly assessments to ensure client and family satisfaction.
• Serves as an active member of an interdisciplinary treatment team, completing contract evaluations and addressing client concerns.
• Attends mandatory staff meeting and other meetings as assigned.
• Performing other duties as assigned.

Mission Driven

• Assisting staff and clients in maintaining a safe, healthy and clean-living environment, as needed.
• Takes pride and ownership in Damar’s facilities and assigned work areas.
• Ensuring that the agency meets its quality improvement, evaluation and reporting requirements.
• Actively participating in and/or overseeing data collection and the use of data to improve outcomes, practices and service delivery.
• Utilizing data collection in relation to driving and tracking outcomes of client goals.
• Seeking the best use of materials, equipment and staff to maximize efficiency and effectiveness.
• Acting as a good steward of Damar and/or client finances.
• Showing initiative by identifying solutions to work towards improving stakeholder satisfaction.
• Prioritizing duties in a manner consistent with organizational objectives and growth.

Accountable

• Notifying appropriate management and regulatory agencies of incidents within the required timeframes as determined by regulatory agencies and/or Damar policies.
• Monitoring client’s finances and ensuring expenses are paid in a timely manner, if required.
• Auditing client files on a monthly basis or more frequently as needed.
• Monitoring the services provided to assigned clients by ensuring contractors meet regulatory requirements and client support plans approved by client and/or family.
• Serving as a representative of clients in Court Reviews, Quarterlies, Treatment Team meetings and Case Conferences by providing accurate information regarding the client’s treatment progress and areas of need.
• Completing monthly reports and any other administrative documentation required.
• Ensures updated and thorough documentation is completed for each assigned independent contractor and client.  Documentation is expected to be accurate and legible.
• Completes required tasks to ensure assigned department meets quality improvement, evaluation and reporting requirements.
• Will adhere to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Completes and updates mandatory training and other licensure related items in a timely manner.
• Maintains documentation that is accurate and legible.
• Completing incident reports, including reporting any suspected exploitation, abuse, or neglect of a client.

Respectful

• Ensures that all activities, services and programs through Damar are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Damar clients.
• Respecting the culture, diversity and rights of all clients, their families and the community.

Qualifications

Education & Experience: High School Diploma with four years of experience in a human services field OR Two years of college combined with two years of work in a human services field OR Bachelor’s degree.

 

Equipment Familiarity: Proficiency with MS Office applications including: Word, Excel, Outlook and PowerPoint.

 

Certifications, Licenses or Special Training:

• Minimum age of 18 depending on program and / or department requirements.
• Must meet and maintain background screening requirements for all Damar Programs as detailed in policy 1.HR.02 Pre-Employment and Employee Background Checks.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier.
• Must have or be able to obtain First Aid/CPR certification.
• Must have or be able to obtain Critical Moments Training (CMT) certification.
• Successful completion of pre-employment drug screen and physical required. 

Abilities:

• Ability to follow and execute specific oral and written instructions.
• Ability to communicate effectively, both orally and in writing.
• Ability to promote and maintain positive interaction with all internal and external stakeholders.
• Knowledge of simple health and safety precautions
• Ability to lead others with a collaborative and team-oriented style.
• Ability to complete required documentation in a professional and objective style.
• Demonstrated respect for cultural, ethnic spiritual and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds.