Job Description

Join a world-class academic healthcare system, UChicago Medicine, as the Chief Global Destination Programs Officer responsible for driving international strategic initiatives and growth, managing financial performance, and leading international marketing efforts. The Chief Global Destinations Program Officer will play a critical role in shaping The University of Chicago Health System growth globally, enhance its position in the healthcare industry, drive innovation, and ensure patient-centered care coordination and experience for international patients.

Working closely with UCM Health System senior leadership, the Chief Global and Destinations Program Officer will also support in care coordination for patients referred by University of Chicago and internal referrals within UCM Health System, UCM’s Remote Second Opinion Program (RSO). The Global and Destinations Program Officer will also promote collaborative teamwork and perform duties and responsibilities in a manner consistent with UCM Health System mission, vision, and values. 

Who you are: 

A transformational and collaborative health system leader with:

• Master’s degree required. Degree in health services (D.P.H., M.P.H., or M.H.A.) or business administration (M.B.A.)
• Minimum of ten (10) years of significant career progression within healthcare operations/management, culminating in a senior management position
• Demonstrated experience and success delivering excellent service, operational, and quality outcomes within a hospital setting
• Multiple-language abilities are highly desirable
• Proven experience driving business growth and expanding into new markets
• Notable achievements in building partnerships with providers in a competitive healthcare market
• Willingness to travel internationally
• Strong financial acumen with experience in budgeting, financial analysis, and managing P&L
• Established track record in developing and executing successful strategic plans, preferably within the healthcare industry
• Deep understanding of healthcare operations, patient coordination, and industry trends
• Proven ability to achieve results in a highly matrixed organization through strong communication, collaboration, and relationship-building skills
• Highly developed communication, influencing, and negotiation skills
• Skill using and analyzing information systems to quickly recommend opportunities for optimization and efficiency

What you’ll do as the Chief Global Destination Programs Officer:

• Develop and implement comprehensive growth strategies for global patient programs, ensuring alignment with the UCM Health System overall mission, vision, and long-term goals.
• Conduct market analysis, identify emerging trends, and assess competitive landscapes to drive strategic growth.
• Collaborate with clinical and administrative teams to identify growth opportunities, strategic partnerships, and innovative solutions to enhance UCM Health System global position.
• Act as the strategy resource for negotiations and evaluations of international program UCM Health System transactions including partnership development opportunities.
• Assist UCM Health System executive leadership teams throughout the system to identify or assess strategies to better meet patient needs and ensure effective market positioning, which create business development opportunities and also protect market share.
• Implement performance metrics and monitor key performance indicators (KPIs) to evaluate program effectiveness and drive continuous improvement.
• Build and maintain strong relationships with participants, families, staff, partners and other stakeholders.
• Partner across the system to ensure the delivery of high-quality service for people and families supported through the organization.
• Promote the use and implementation of technology in order to streamline operations, facilitate communications, and optimize work processes.
• Ensure compliance with all applicable UCM Health System policies and industry standards federal, state, and local laws, regulations, and industry standards.
• Assume responsibility for the financial performance of global programs.
• Oversee budgeting, forecasting, and financial analysis to ensure profitability, cost-effectiveness, and sustainable growth.
• Identify revenue-generating opportunities and manage profit and loss (P&L) for assigned programs.
• Collaborate with both UCM Health System and BSD finance and accounting teams to insure seamless reporting, billing/collection for national and international patient revenue.
• Execute marketing plans to enhance UC Health System brand presence at the international levels.
• Collaborate with different UCM and University of Chicago marketing teams to implement targeted campaigns, digital marketing initiatives, and public relations strategies to drive patient engagement and increase market share.
• Monitor marketing performance, track ROI, and make proper changes to maximize visibility and patient conversion.
• Act as resource for negotiations and evaluations of all major international program UCM Health System transactions including partnership development opportunities.
• Represent UCM Health System in its relationships with national (as relevant) and international referral sources, associations, government agencies, and professional organizations.
• Build and maintain strong relationship with national (as relevant) and international referral sources including, TPA, Insurance providers, Embassies, international hospitals, and national providers.
• Direct the provision of consulting services in the areas of strategic and service line development, diversification, planning, analytics, satisfaction and the development and implementation of tools to communicate trends to senior leadership.
• Lead a strong team and exemplify the essence of a team player by demonstrating a collaborative approach to decision-making and problem-solving.
• Constantly seek opportunities to contribute to the success of the organization and recognizes the contributions of others by openly sharing wins and successes.
• Create a sense of belonging and fosters a culture of inclusivity by treating everyone with respect and empathy.

Leadership at UChicago Medicine:

E4 Leadership (Equity, Engage, Evolve, Excel) is a patient centered management system that empowers teams to improve on a daily basis. This is done through daily readiness huddles, real time process monitoring, performance review huddles and structured problem solving. E4 Leadership is an evolving system where leaders work together to cultivate a culture of equity and continuous improvement that enables:

• Each person to realize their full potential for contribution
• The organization to achieve high performance outcomes
• System-wide integration, coordination, and seamless execution
• Clear focus on exceptional, equitable patient care and experiences

As part of the leadership team, this position will be instrumental in reinforcing and sustaining UChicago Medicine’s E4 Leadership Culture.