Overview

Responds to incoming phone calls. Takes and relays messages to the appropriate people. Performs telephone triage. Greets and checks in patients according to our registration scripting and procedure. Collect co-pays when required, keeps abreast of vision insurance plans. Handles patient chars including documenting patient care, patient and family education and other related information. Is responsible for patient care. Rooms and collects patient assessment data. Assists physicians during treatment, testing and examinations. Educates the patients on all options available to them in regards to contact leases along with glasses. Is responsible for ordering and dispensing of contact lenses and glasses. Is able to adjust, fit, and dispense glasses. Maintain the stock of contact lenses, frames and lenses, returning defective merchandise in a timely manner to receive proper credit. Prepares invoices for payment using proper coding, Maintains timely flow of patients. May be required to work overtime or alternate shifts if physician schedule or patient flow requires. Will work alternate Saturdays. Performs other duties as assigned.

Responsibilities

Essential Duties and Responsibilities

 

• Evaluates prescription in conjunction with client's vocational and avocational visual requirements.
• Determines client's current lens prescription, when necessary, using lensometer or lens analyzer and client's eyeglasses.
• Recommends specific lenses, lens coatings, and frames to suit client needs.
• Assists client in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescription.
• Measures client's bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes.
• Prepares work order and instructions for grinding lenses and fabricating eyeglasses.
• Verifies finished lenses are ground to specification.
• Heats, shapes, or bends plastic or metal frames to adjust eyeglasses to fit client.
• Instructs clients in adapting to, wearing, and caring for eyeglasses.
• Sells and fits contact lenses.
• Sells optical goods such as binoculars, plano sunglasses, magnifying glasses, and low vision aids.
• Repairs damaged frames.
• Selects and orders frames for display.
• Grinds lens edges or applies coating to lenses.
• Computes amount of sale and collects payment for services.

Culture of Excellence Behavior Expectations

 

 

To perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Education and Experience

 

High School graduate preferred

Experience in optical, optometry or ophthalmic field preferred

Certification and Licensure

 

ABO preferred

Skills and AbilitiesGood interpersonal and communication skillsDetailed orientedSpecial Physical Demands

 

 

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift along with move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Level of Supervision

 

 

Work is performed according to specific procedures and methods, but the incumbent must make minor decisions in order to adapt to routine situations.

Supervises

 

 

This job has no supervisory responsibilities.

 

Benefits

Benefits include:

· Medical, Dental, Vision

· Life & Disability Insurance

· FSA/HSA Options

· Generous PTO

· Parental & Caregiver Leave

· Career Advancement

· Tuition Reimbursement

· Certification Reimbursement

· Well-being Programs

· Employee Discounts

· On-Demand Pay

· Financial Education