Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine Ingalls Memorial Hospital as a Patient Navigation Coordinator in the Care Management department. Here, you will, act as a dedicated point of contact for patients guiding them through the hospital system by coordinating appointments, addressing barriers to care, connecting the patient to community resources and services, and advocating for their needs to ensure timely healthcare services post discharge This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

The Patient Navigation Coordinator serves as a liaison between patient providers, and community support systems helping them navigate through health care services and systems and promoting patient health. The position functions as a resource and conduit for the needs of the patient and solves problems for key stakeholders, including patients and their families, and the organization. The position also tracks and evaluates data on navigation activities and outcomes for service improvement opportunities.

Essential Job Functions

• Manages relationships with key patient stakeholders, leadership, and medical staff and works collaboratively and effectively to facilitate patient needs, including appointments, answering questions and gathering information from IMH departments
• Uses technology including Epic, customer relationship management tools, and databases to enter and assess patent feedback, evaluate patient usage patterns, physician and service line practice patterns, and member preferences
• Shares key findings with leader stakeholders, makes recommendations, and solves any immediate problems that present around member concerns
• Develops, analyzes and reviews documentation procedures and workflow
• Serves as a resource for data review/trend analysis with other departments
• Coordinates and makes recommendations for leadership team and physicians for accessing care, while honoring confidentiality
• Identifies and shares opportunities for improvement with leadership team, based on member feedback, direct observation, and data review
• Regularly updates department leadership regarding operations and provides statistical reporting of department scheduling efficiency and improvement opportunities
• Outreach correspondence to patients post visit to further relationship and to gather feedback and impressions
• Shares with key stakeholders for engagement and improvement
• Participates in IMH projects assigned, including employee engagement, patient experience, and process improvement projects from inception through planning and implementation
• Performs other duties as assigned

Required Qualifications

• Associate’s degree
• Three (3) to five (5) years of experience in providing high-level customer service, addressing and resolving complex issues
• At least two (2) years of experience with office administrative management

Position Details

• Job Type/FTE: Full-time (1.0) 
• Shift: Days (8-hour shifts) 
• Work Location: Onsite 
• Unit/Department: Care Management
• CBA Code: Non-Union