Overview

Job Title: CNPCC Program Manager

Department: Children's Residential

Unit: CNPCC Right

Manager: Bianca Strode

Compensation: Salary / Exempt

Job Summary: The Program Manager for CNPCC is responsible for directing the development, implementation and evaluation of clinical programming including leading and monitoring treatment services and actively promoting the agency’s philosophy in the delivery of services. The Program Manager for CNPCC serves as a member of Damar's interdisciplinary team and is responsible for development, implementation and evaluation of clinical programming for the CNPCC units as well as direct management of all specialized care partners across the program. The essential job duties and responsibilities of the Program Manager are in accordance with Damar’s Strategic Plan and requirements by licensure.

Responsibilities

• Serves as an active member of an interdisciplinary treatment team by attending and participating in monthly treatment reviews and weekly service line meetings.
• Attends mandatory staff meetings, LTM, IEP/Case Conferences, Child and Family Team meetings, and other meetings as assigned.
• Attends mandatory staff meeting and other meetings as assigned.
• Ensures program implementation, coordination, monitoring, documentation, evaluation and revision of behavior plans as warranted for all clients in treatment.
• Oversees external relationships with regulatory bodies, including, but not limited to DCS Clinical team and licensing.
• Manages all employee functions for specialized care partners including recruitment, on the job training, coaching and mentoring, performance appraisals, and performance management functions.
• Responsible for purchasing, staffing, and overtime budgets.
• Maintains staff schedules and handles call-offs, schedules replacement staff and manages PTO requests while managing overtime (OT) as well as scheduling of staff activities (i.e., client transports, trainings, meetings, etc.) to ensure staffing levels achieve operational objectives.
• Collaborates with IBI and support services including HR, Quality and Compliance, Food and Nutrition, and medical records to meet program expectations.
• Sends weekly updates to program team including all known medical appointments, transports, and family time plans.
• Communicates weekend and holiday staffing and client plans to relevant teams to ensure quality programming.
• Works with CNPCC safety specialists to ensure the health and safety of all clients in treatment.
• Supervises and participates in routine room searches to identify and remove items prohibited by program rules.
• Ensures clients have clothing and personal items in accordance with program rules.
• Communicates weekend and holiday staffing and client plans to relevant teams to ensure quality programming.
• Supervises and develops standards for appropriate and timely documentation.
• Develops and conducts training programs with staff concerning treatment issues.
• Ensures program locations are following the program schedule and have all necessary supplies for service delivery.
• Monitors psychotropic medication implementation and changes in dose in conjunction with behavioral programming in coordination with consulting physicians and psychiatrists.
• Works closely with the Director of Quality and Compliance to ensure timely and quality services are delivered every day to every client in care.
• Keeps abreast of current treatment technology, literature, practices and regulations, and assures that Damar’s clinical services meet best practice standards.
• Works closely with clinicians and the psychologist to prepare and present final reports.
• Acts as a good steward of Damar and/or client finances.
• Takes pride and ownership in Damar’s facilities and assigned work areas.
• Shows initiative by identifying solutions to work towards improving stakeholder satisfaction.
• Prioritizes duties in a manner consistent with organizational objectives and growth.
• Seeks the best use of materials, equipment and staff to maximize efficiency and effectiveness.
• Ensures that the agency meets its quality improvement, evaluation and reporting requirements.
• Adheres to all policies and procedures as defined in the Employee Handbook and Damar Operational Policies and Procedures Manual.
• Ensures all client/unit documentation, including but not limited to staff assignment sheets, behavior tracking sheets, progress notes, bed check logs, daily staff inspections with work orders (environment of care), fire and tornado drills are completed timely and turned in to medical records.
• Utilizes data collection in relation to driving and tracking outcomes and achieving agency initiatives and goals.
• Actively participates in and/or oversees data collection and the use of data to improve outcomes, practices and service delivery.
• Completes incident reports, including reporting any suspected exploitation, abuse, or neglect of a client.
• Completes and updates mandatory training and other licensure related items in a timely manner.
• Maintains documentation that is accurate and legible.
• Respects the culture, diversity and rights of all clients, their families and the community.
• Ensures that all activities, services and programs through Damar are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Damar clients.
• Interacts professionally with parents, school and medical personnel, and coordinates clinical services between Damar, school, clinics, and family as warranted.
• Performs other duties as assigned. 

Qualifications

Education: Must possess one of the following:

• Bachelor’s Degree combined with two years of full-time experience working with neuropsychiatric or behavioral challenges and/or individuals identifying with the DD/ID population
• Associate degree or 48 completed credit hours combined with three years of full-time experience working with neuropsychiatric or behavioral challenges and/or individuals identifying with the DD/ID population OR
• A High School Diploma/GED combined with five years of full-time experience working with neuropsychiatric or behavioral challenges and/or individuals identifying with the DD/ID population

Experience: One year of people management experience preferred, in combination with one option from Education section.

Equipment Familiarity: Proficiency with MS Office applications including: Word, Excel, Outlook and PowerPoint.

Certifications, Licenses or Special Training:

• Minimum age of 21 depending on program and / or department requirements.
• Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification.
• Ability to pass and maintain CPR Certification. 
• Must meet and maintain background screening requirements for all Damar Programs as detailed in policy 1.HR.02 Pre-Employment and Employee Background Checks.
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving).
• Successful completion of pre-employment drug screen and physical required. 

Abilities:

• Ability to follow and execute specific verbal and written instructions.
• Ability to communicate effectively, both verbally and in writing.
• Ability to promote and maintain positive interaction with all internal and external stakeholders.
• Ability to streamline procedures and create systems for smoother work flow.
• Program planning and implementation skills.
• Knowledge of Indiana Code and other related regulatory guidelines that govern residential services.
• Ability to intercede or mediate when conflict arises with internal and external stakeholders.
• Skill in organizing resources and establishing priorities.
• Demonstrate respect for cultural, ethnic, spiritual and linguistic diversity and values including differences in personal goals, lifestyle choices and varying family backgrounds and histories.