OVERVIEW

Join a Leader in Home Healthcare

 

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

 

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

 

Explore more about our mission and services at Rotech.com.

JOB INFORMATION

Summary

We are seeking a dedicated Telecom Provisioning Specialist to join our team. In this position, you will coordinate vendor support for data, voice, fax, and other forms of electronic communications as used by Rotech. Manage Telecom and Network projects such as location moves, network refreshes, and new service installation. Assist with Telecom billing and expense management process.

 

Essential Duties and Responsibilities

• Basic project management
• Liaison between third party support vendors and Rotech end users
• Liaison/POC for Telecom and Network teams to third party support vendors
• Manages location Moves/Adds/Closures
• Coordinates internal resources
• Coordinates third party resources
• Coordinates service ordering and installation
• Updates internal and external documentation
• 411 information
• Phone Book and other directory services
• Caller ID with Carrier
• 911 Address information
• Internal directory information
• Telecom/Network vendor management
• Order/Change/Cancel services
• Assists 3rd party TEM with Billing Verification
• Manage cases through third party support systems
• Assists when bringing new provider on-line
• Manage close out procedures when canceling services from providers
• Performs other duties as assigned

QUALIFICATIONS

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent, required
• Technical school diploma, Community College degree or equivalent experience

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Lift and carry office equipment at times around the office; occasionally moves equipment such as a personal computer or display weighing up to 25 pounds
• Requires sitting, walking, standing, talking or listening; move about the facility, physically communicating to others
• Requires close vision to small print on computer / tablet and or paperwork

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Computer Operating Systems; Windows
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer / tablet
• Voice Communications

ROTECH INFORMATION

Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities 
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations 

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.

 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.