Overview

Sales and Dispatch Coordinator

Bassett Services: Heating, Cooling, Plumbing, Electrical

Why work with us:

Bassett Services: Heating, Cooling, Plumbing, Electricals’ leadership team combines the benefits of being a well-run local business with the tools and resources of a larger regional player. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to solve the critical issues affecting their homes.

Responsibilities:

• Serve as the first point of contact for customers via phone
• Provide exceptional customer service and support
• Schedule service appointments and coordinate technician dispatch
• Ensure technicians are routed efficiently and arrive on time
• Maintain accurate records of customer interactions and service details
• Support the sales team with administrative coordination and follow-ups
• Contribute to sales growth through upselling, lead management, and customer engagement

Qualifications:

• Minimum 2 years of experience in sales coordination and dispatching (required)
• Strong verbal and written communication skills
• Proficiency with phone systems and scheduling software
• Excellent organizational and multitasking abilities
• Ability to thrive in a fast-paced, team-oriented environment
• A proactive, customer-first mindset

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition Reimbursement
• On-going training and development

Requirements:

• Valid Driver’s License (required)
• To be considered for employment, all candidates must successfully complete our screening process, which includes assessments, interviews, background checks, and drug screens.

Bassett Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.