Overview

Assists the Unit Director in identifyingequipment and supply needs for the unit.▪ Assists the Unit Director of identifyingproblems with equipment utilization.▪ Identifies nursing problems for investigation.▪ Coordinates staff schedule.▪ Reviews/revises policies and procedures.▪ Serves as a resource to other nursing staff forproblem-solving.▪ Helps others to use hospital resources.▪ Reviews hours worked payroll reports(KRONOS).▪ Communicates with other departments asneeded to provide efficient and appropriatepatient care.▪ Supports management decisions.▪ Demonstrates knowledge of resourceconsumption, to include utilization of resources,procedures and lengths of stay; activelyintervenes as needed.

Responsibilities

LEADERSHIP

▪ Supports the mission, vision and philosophy at WHMC.▪ Pro-actively identifies problems and participates in solutions; follows up as appropriate.▪ Observes and evaluates unit staff’s ability to perform assigned duties and provides feedback to director as needed.

Assists individual staff members in identifying their own learning needs.▪ Assists in completing performance appraisals for selected staff as delegated by Unit Director.▪ Participates in interviews of potential employees.▪ Under the direction of the Unit Director, may hire, counsel, suspend and/or terminate staff.▪ Maintains nursing hours according to set standards.▪ Participates in assigned committees/task forces.▪ Takes lead on projects and completes in a timely manner.

PATIENT CARE – ASSESSMENT▪ Rounds on all patients daily.▪ Serves as a role model in assessment skills.▪ Assesses the care being delivered to patients on assigned unit in accordance with policies, procedures and standards of care of WHMC.PATIENT CARE – PLANNING▪ Serves as a role model in planning skills.▪ Recommends discharge planning needs/issues to appropriate case management staff.▪ Contributes to the development of more complex patient care plans.▪ Serves as a resource to staff for complex patients.▪ Attends interdisciplinary case conferences as assigned.PATIENT CARE – IMPLEMENTATION▪ Serves as role model in patient care and patient/ family/significant other teaching

Assigns staff RNs to participate in routine case management meetings.▪ Supervises, supports and coaches others in utilizing the nursing process with all patients on the unit.▪ Utilizes the patient care plan as a communication tool.▪ Assists others in utilizing available care planning resources; assigns RNs to attend and participate in multidisciplinary case management meetings.▪ Demonstrates nursing process consistently with all patients.▪ Utilizes other health team members as resources.

PATIENT CARE – EVALUATION▪ Reviews nursing process documentation done by unit personnel, as delegated by the Unit Director.▪ Assists the Unit Director in identifying unit educational needs in relation to the nursing process.▪ Assists the Unit Director and staff to evaluate outcomes of patient care conferences in terms of productivity and interaction of group members.▪ Monitors and evaluates the quality of care being delivered to patients on assigned unit.▪ Monitors the quality of and outcomes of patient/ family teaching done on assigned unit.CUSTOMER SERVICE▪ Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients, physicians and other customers.

professional manner; is supportive and consistently demonstrates the Target 100 standards.▪ Promptly addresses all negative patient complaints with the appropriate staff person or department to ensure satisfactory resolution.▪ Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.▪ Consistently exhibits appropriate phone protocol (e.g., answers phone promptly, is courteous and helpful).▪ Consistently contributes to the team effort (e.g., assists co-workers when need is observed or upon requires; offers constructive suggestions rather than complaints).▪ Consistently displays cheerful and positive attitude.▪ Unit customer service scores consistently meet or exceed hospital/unit benchmark.

PERFORMANCE IMPROVEMENT▪ Serves as a role model in implementing the PDCA (Plan, Do, Check, Act) methodology.▪ Errors, inefficiencies and inaccuracies are brought to management’s attention, with suggestions for improvement.▪ Measures and collects data and reports progress against quality goals.▪ Assists Unit Director with regulatory preparations and compliance.▪ Assures that all PI studies and audits are completed each shift or as required by the particular PI iniative.

PROFESSIONAL CONDUCT▪ Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the unit on an as-needed basis or as determined by management.▪ Follows established hospital and department policies.▪ Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.▪ Communicates well with supervisor, reporting problems with equipment, supplies or procedures.▪ Maintains confidentiality as related to job responsibilities.▪ Exhibits willingness to resolve problems as they arise.▪ Consistently projects positive professional image through appearance and behavior.PROFESSIONAL GROWTH AND DEVELOPMENT▪ Sets goals for self; meets with Unit Director to evaluate progress on own plans and goals for self-development for professional growth.▪ Evaluates own clinical leadership skills in terms of patient/staff outcomes observed.▪ Completes Annual Updates and Ethics Training within established time frames.▪ Completes general and departmental orientation within established time frames.▪ Attends 80% of unit staff meetings and inservice programs.▪ Maintains licensure/certification as appropriate.

Qualifications

• Minimum Education:  BSN preferred.

• Minimum Experience: One year acute care RN experience; Med/Surg Charge/Supervisory experience preferred.
• Required Certification/Registration: Current R.N. license, BLS required; specialty certificate preferred.