Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

Job Details

General Summary:

Works alongside Sr. Director of Operational Effectiveness and Sr. Director of Labor Relations to collaborate on projects, initiatives, and/or activities to improve company engagement strategies, positive work environment and Union-free status in our store locations enterprise-wide.  Field Experience is required, and must be able to work in high level of stress/pressure while maintaining composure. Helps leadership identify “Root cause” problems and areas of opportunity. Primarily focused on visits into high risk markets, employee engagement and building solid relationships in focus markets. Many projects will involve cross-functional partnership(s) and/or in-store touchpoints, with a focus on resolving and improving operations or leadership issues. Individual needs to be able to influence without authority.

 

Duties & Responsibilities:

• Must be able to travel within 24-hour notice and stay in locations for weeks at a time
• Conduct training at all levels of employees to include sales associates, SM, DM, RD on operation and engagement topics
• Work with leadership in markets to resolve market issues quickly and effectively
• Assists in root cause analysis in broken markets looking at operational execution and leadership effectiveness
• Ability to communicate effectively with large groups of employees and gain their trust
• Presents and answers questions in focus groups, training sessions for multiple levels
• Work with large amounts of data and filter down to most relevant and actionable for field management
• Schedule and handle logistics while in high-risk markets that include lodging, meeting rooms and outside council logistics.

Qualifications

Knowledge, Skills and Abilities: 

 

·     Quickly identify potential drivers of operations/engagement problems in store locations

·     Help develop creative solutions to identified problems in markets and give constructive feedback

·     Excellent communication skills and able to connect with employees on many different levels

·     Build relationships with teams in a short duration, building trust and opening lines of communication

·     Ability to communicate effectively with executive leadership and deliver quick/concise message

·     Manage and lead focus groups, training sessions and present findings and solutions

·     Help create and execute programs/strategies and implement plan for rollout to enterprise

·     Lead multiple priorities and projects simultaneously while organizing and scheduling other events

·     Prioritize projects based upon solution impact, time to implement and/or direction from leadership

·     Strong communication skills—both written and verbal

·     Ability to partner, coordinate and discuss solutions.

·     Proven track record of producing results and meeting or exceeding objectives

·     Proficient knowledge of DG processes and programs

 

Work Experience and/or Education:

Must have supervisory experience with a focus on Internal operations at RD level.  Proven track record of employee engagement practices and solid communication skills. Must be proficient in Excel, PPT and Word documents such as presentations, pivot tables, and collecting large amounts of information and compressing into actionable data points. Position relies heavily on the ability to communicate and build relationships in a short amount of time. Preferred experience of 3-5 years in a multi-unit supervisory role.