Overview

The Job in a Nutshell:

This position is responsible for managing both the Colorado and Evans (CE) store and the SMART (Store Manager Accelerate Readiness Training) Training program. They are also responsible for coordinating with the Training Hub team to provide real world management, operational, and customer experience at a real functioning store. The SMART Program Training Store Manager 2 is responsible for Crew management and leadership and the overall operational success and profitability of the Colorado and Evans store.  This includes training, directing, and leading all CE store Crew to ensure that the Crew and customer experience are managed according to company expectations. The SMART Program Training Store Manager 2 reports directly to the SMART Program Training Store Manager 1 and will partner with the Director of Training, Operations Leadership, and the SMART Program Training Store Manager 1 on management of the Colorado and Evans (CE) store and the SMART Program.

 

The main objective of the SMART program is to provide an immersive training program for high potential internal Department Managers and high potential external hires, to train them to become Natural Grocers’ Store Managers following program graduation. The SMART Program Training Store Manager 2 will partner with the SMART Program Training Store Manager 1 on hiring, training, and mentoring the SMART trainees. The position must ensure that the Colorado and Evans Crew and customers experience a well-run store as the SMART trainees gain leadership and operational experience.

 

 

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

09/24/2025

Responsibilities

Main Ingredients:

 

Colorado and Evans Store Management:

Ensure the store provides an exceptional customer experience by managing great stock on hand, fresh quality product, a clean and welcoming store, and best in class world class customer service (WCCS).

Manage successful store operations by managing to the 3 pillars of successful leadership (Set Crew up for Success, Wow customers, Run a Financially Successful Store).

Set Crew up for Success by:

Hiring all required store positions and ensure effective training is provided.

Providing professional, appropriate, and effective leadership to all Crew while motivating them toward high performance in their work.

Demonstrating the highest level of respect and integrity in day-to-day actions and interactions with Crew, customers, vendors, and any other outside contacts.

Effectively communicating with store Crew daily and utilizing provided company tools to assist.

Ensuring Crew are compliant with all state and/or county food safety certifications and registrations.

Maintaining master, weekly, and daily schedules and posting them as per company policy

Managing all performance and/or disciplinary issues in accordance to company policy and with the assistance of Human Resources.

Effectively managing all store facilities issues and communicate the needs of the store to the SSC (Store Support Center)

Wow customers by:

Ensuring all Crew are greeting all customers and providing best in class WCCS

Managing great stock on hand to support sales growth

Ensuring all department operational tasks are being completed daily, weekly, monthly, etc. to company expectation

Having well trained Crew scheduled at the appropriate times to ensure business needs are met

Successfully plan and execute all company sales initiatives and promotions

• Run a financially successful store by:
• Ensuring positive comparable sales growth year over year
• Growth in average ticket, customer count, and {N}power member sign ups
• Management of controllable costs such as labor, shrink, and inventory as per company expectation
• Analyzing metrics by utilizing company tools such as MMR (Monthly Managers Report) etc.

Manage all other tasks and/or duties that will ensure the store has successful day-to-day operations and overall financial success.

 

SMART Trainee Management:

Hire, manage and train the SMART trainees

Train company expectations and the “why” behind policy and procedures

Train how to manage and lead Crew

Managing in the moment, which includes redirecting and praising as appropriate

Ensuring trainees understand all policies and procedures and how to uphold and apply them

• Train SMART trainees on company tools & resources, ensuring trainees understand the purpose of these tools so they can utilize them most effectively

Train SMART trainees on the 3 pillars of leadership and how to effectively execute them

Regularly evaluate SMART trainee progress and provide regular feedback to both the SMART trainees

Provide regular progress reports regarding SMART trainees to the Director of Training

• Assign each individual SMART trainee to manage the CE store per program parameters
• It is the responsibility of the position to ensure that the store is run to company expectations during these periods while ensuring the individual SMART trainee is truly responsible for all store management responsibilities. This means that this position will have to assess if they will have to step in to ensure a positive customer and Crew experience.

Partner with Director of Training and SMART Program Training Store Manager 1 to manage program scheduling

As part of the hiring process, occasional travel is required to observe internal SMART trainee candidates

Partner with the Director of Training and SMART Program Training Store Manager 1 to establish an after-graduation program for continued mentoring of the SMART graduates

Qualifications

Recipe for Success:

 

High School diploma or equivalent

Minimum 3 years of store management or multi-unit management experience

A champion of the Natural Grocers’ Crew and customer experiences, who is passionate about our company’s mission and wants to cultivate the career of others who share in that passion

Excellent communication skills at all levels of the organization

Ability to effectively deliver feedback in a live store environment

Excellent problem-solving and decision-making skills

Highly motivated and a track record of success in a leadership position

Advanced understanding of and adherence to Natural Grocers policies and procedures

Able to manage changing priorities

Possesses a sense of urgency in the completion of tasks

Possesses excellent internal and external customer service skills

Is highly organized with great attention to detail

Ability to stay focused with the task at hand

Ability to give direction and follow through with Crew

Proficient in MS Word, Excel and Outlook

 

This job description is not an employment contract.  It does not guarantee a job or that the above listed duties are the limit of responsibilities.  The job and job description are subject to change with and without notice.  Employees are required to accomplish any and all tasks assigned to them by their Store Manager and/or other corporate managers that may not be listed in this job description.

 

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

  

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

 

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

 

Physical and Environmental Demands:                               

 

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

 

Physical Requirements:

• Must have the ability to occasionally lift or carry up to 50 lbs.
• Must have the ability to occasionally push or pull up to 30 lbs.
• Must be able to constantly use the computer for data entry and use of mouse.
• Must be able to constantly sit, use fine motor manipulations, and reach outward for the duration of the work shift.
• Must be able to frequently grip, bend, twist, and turn.
• Must be able to occasionally walk, stand, squat, kneel, and reach above chest as needed.

 

Environmental Requirements:

Must be able to work occasionally with cold, heat, sharp tools and equipment, noise, contact stress, dust, fumes, and congested worksite.

Benefits

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:

  

All Crew Members

• Birthday Bonus Pay 
• Vitamin Bucks (up to $2,080 earned as store credit annually) 
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure 
• Paid Nutrition Education 
• good4u Crew Member Discount  
• {N}power Program (customer appreciation and rewards program) 
• Regular, Scheduled Pay Increases  
• Advancement Opportunities and Career Development 
• Health and Wellness Program  
• Employee Assistance Program (EAP)   
• Employee Referral Program

 

Full-Time Crew Members (30+ hours/week)

• Medical, Dental and Vision Insurance 
• Paid Parental Leave  
• Paid Medical Leave (through company paid short-term disability insurance) 
• Company Paid Short-Term Disability Insurance  
• Company Paid Life Insurance 
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance   
• Retirement Savings Plan (401k) with discretionary Company Match  
• Healthcare and Dependent Care Flexible Spending Account (FSA)  
• Health Savings Account (HSA) with Company Match 

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Min

USD $100,000.00/Yr.

Max

USD $110,000.00/Yr.