Company Description

At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most.

We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Job Description

The Product Test Specialist will lead hands-on testing of small business tools, including payroll, HR, and CRM platforms. This role is central to evaluating real-world usability and performance of products, providing structured, data-driven outcomes that support Forbes Advisor’s rankings and content. The focus is on task-based testing, documenting user experience, and collaborating with methodology and editorial teams to ensure results are accurate, repeatable, and defensible.

Responsibilities:

Hands-On Testing

• Conduct structured tests of small business platforms (payroll, HR, CRM, related tools, and other products as needed).
• Evaluate products based on task completion, ease of use, responsiveness, and support.
• Identify bugs, inefficiencies, or UX barriers encountered during testing.
   

Documentation & Metrics

• Record detailed performance metrics and structured outcomes using standardized templates.
• Translate observations into clear data points that can be integrated into scoring models.
• Contribute to calculator inputs, testing rubrics, and related frameworks.
   

Cross-Functional Collaboration

• Work closely with the Methodology Team to refine testing criteria and scoring logic.
• Partner with Editorial and Video teams to produce visuals, demonstrations, and product walk-throughs.
• Share insights with SEO, Data, and Edit stakeholders to strengthen product rankings and user-facing content.
   

Continuous Improvement

• Recommend refinements to testing protocols based on findings.
• Stay up-to-date on emerging SMB tools and trends to ensure coverage remains comprehensive and relevant.
• Support development of new test frameworks as product categories expand.

Qualifications & Experience:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field; or equivalent work experience
• Minimum of 2 years’ experience in software testing, QA, or product evaluation preferred.
• Familiarity with SMB platforms such as payroll, HR, or CRM tools.
• Prior experience producing structured test documentation preferred.
• Strong written and verbal communication skills with ability to clearly document findings.
• Experience collaborating across teams (editorial, data, video, or product).
• Detail-oriented mindset with focus on accuracy, reproducibility, and user perspective.

Technical Skills

• Comfort using SMB platforms and web-based tools.
• Proficiency with spreadsheets (Excel/Google Sheets) for logging, analyzing, and reporting test outcomes.
• Basic understanding of usability testing principles and metrics.

Benefits: 

• Competitive compensation package
• Ability to work remotely
• Unlimited PTO
• Every third Friday of the month off
• Winter break closure; the week between Christmas and New Years
• Home office setup
• Wellness reimbursement 

Qualifications

Additional Information

Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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