Job Description

Join UChicago Medicine, as a Patient Scheduler in our Radiology Department.

Under general direction, assists in maintaining continuity in the day-to-day operations by coordinating exam schedules per departmental guidelines. Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling. Assists in the maintenance of patient databases and maintains statistics and indicators.

Essential Job Functions:

• Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines
• Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling
• Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services
• Works with UCMC managed care office to identify and interpret contracts governing patient care.
• Performs all outpatient registration functions, including interviewing patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing
• Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service
• Manages appointment schedules to fill any available vacant appointment time
• Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments
• Communicates with outside institutions to ensure the proper transfer of appropriate reports
• Responsible for managing exam results and mailing same to patients
• Handles confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

Required Qualifications:

• High School Diploma or equivalent and medical terminology certification
• Two or more years of experience in office environment
• Experience working with computer and various software programs
• Knowledge of scheduling templates, insurance verification, and third party collection procedures
• Knowledge of hospital billing and collection processes

Preferred Qualifications:

• Previous healthcare experience
• Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
• Excellent verbal and written communication
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice

Position Details:

• Job Type/FTE: Part-TIme/0.6 FTE
• Shift: 9:30am-6pm 
• Unit/Department: Radiology Patient Access - Hyde Park
• CBA Code: 743 Clerical - Grade 11