Responsibilities

As an Infrastructure Engineer in Benefits & Protection Distribution IT, you’ll assist with production, implementation, and support of new and existing technologies in our Addison, Texas office. You’ll interface with both internal and external customers, problem solving on a wide array of technical questions/issues. This team has a focus on quality of work and professionalism with both onsite and virtual collaboration.

 

As a Member of the Team, You Will:

• Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.
• Direct interaction with business partners to identify, research, document, design solutions and resolve issues.
• Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems.
• Independently research complex solutions in a fast-paced environment.

Tools and technologies you may utilize in this role:

• Windows OS
• Microsoft Office
• Laptop/Desktop/iPad
• Mobile devices - iOS/Android
• Device Management - Microsoft Azure/Intune
• Citrix Workspace/Apps
• Principal Financial Group proprietary software

 

Qualifications

• Bachelor’s degree with a preference in a science, technology, engineering, or math related field or equivalent work experience
• Internship or professional experience in IT support, troubleshooting, or customer service (preferred)
• Strong problem-solving skills and a passion for learning new technologies
• Ability to collaborate effectively across technical and non-technical teams
• High attention to detail, confidentiality, and professionalism
• Ability to lift up to 30 pounds
• Willingness to participate in on-call support and occasional overnight travel

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range

$54000 - $73000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Additional Information

Hours

Coverage hours are 7am – 6pm CT.  In-office hours are 8 am - 5 pm CT.

 

Work Environments

This role is an on-site position located in Addison, Texas.  This role is in the office 5 days/week.  

 

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

 

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

 

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

 

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.