Job Summary

Title: Insurance Operations Trainer

 

You’ll Report To: Director of Training

 

The Insurance Operations Trainer is responsible for developing, delivering, and maintaining training programs that enhance performance, efficiency, and compliance across all areas of the business. This role ensures that underwriting, customer service, and other teams have necessary industry knowledge and tools needed to perform at a high level, while maintaining adherence to company procedures, regulatory requirements, and best practices.

Responsibilities

• Design, update, and facilitate onboarding and continuing education programs for new and existing staff, including but not limited to Underwriting and Client Services.
• Develop engaging training materials including presentations, manuals, eLearning modules, job aids, and assessments.
• Conduct both in-person and virtual training sessions tailored to operational processes and property insurance requirements.
• Support implementation of new systems, products, or process changes through structured training rollout plans.
• Ensure all training content aligns with company policies, Office of Insurance Regulation (OIR) guidelines, and industry standards.
• Partner with SMEs to identify workflow updates, procedural changes, and regulatory impacts that require training intervention.
• Assess training effectiveness through observation, testing, and feedback, and implement improvements as needed.
• Maintain and track training records and certifications.
• Collaborate with leadership to identify skill gaps and design targeted learning solutions.
• Work closely with business leaders to ensure consistency and alignment of learning initiatives.
• Partner with Training team members to support additional learning and development programs as necessary, including by not limited to CAT Response and CAT Vendor Onboarding training.
• Perform other related duties as assigned or requested.

Qualifications

Education: Bachelor’s degree preferred, or any equivalent combination of education, training, and experience.

 

Experience: Two (2) to four (4) years of experience in property and casualty insurance required, preferably in a role working directly with the product (i.e., Underwriting, Claims, Sales, Policy Services, etc.). Previous agency experience or previous training experience a plus.

 

Licensure: Florida 2-20 or 20-44 licensure preferred.

 

Skills:   

• Strong presentation and facilitation skills (virtual and in-person).           
• Comfortable with speaking in front of small to large groups of people.
• Ability to organize and manage time efficiently.
• Effective judgement and decision making.
• Must be technically proficient in software applications including Microsoft products (Word, PowerPoint, Excel, Outlook and Publisher), SharePoint, SnagIt etc.
• Self-motivated, passionate, and high energy attitude.

Additional Requirement:

• Applicants will be required to conduct a sample training demonstration as part of the interview process.

Your Environment (Text Only)

Schedule: 8:30-5:30, Monday-Friday. #LI-Onsite   Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.   Travel: As needed.   ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.    American Integrity Insurance Group is an Equal Opportunity Employer.