Closing date - Tuesday 15th December 2025

As a Field Service Engineer (FSE) at Illumina you are responsible for providing the on-site service of Illumina equipment at our customer sites, this includes installations, as well as overseeing any necessary troubleshooting, servicing and repairs of complex equipment and systems. You will be working closely with customers within your territory, providing a dedicated service as well as liaising with your colleagues to provide timely onsite technical assistance.

Illumina customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets.

This is a fixed term contract position for 12 months to be based in Sweden, the suitable candidate would preferably be based in the Uppsala area, or we could also consider applicants based in Stockholm. It is essential for the role to have a valid driving license within country and the the flexibility to travel up to 80%. Fluent English language skills are essential along with Swedish language.

Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You 
  

As the primary technical field contact for your customers, you will help broker strong relationships with your customers by looking after new installations and providing extensive customer training. You will also deliver logistical and troubleshooting support, as well as provide data analysis to ensure maximum utilization of Illumina systems. 

Your customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Your new colleagues are all passionate about what they do, knowing that their work has the power to improve lives. 

Responsibilities will include:

• Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers

• Serve as a focal point for problem resolution assistance to subsidiary or distributor support

• Install, upgrade, repair, and maintain instrument systems within defined territory

• Provide technical support to staff, contractors and customers

• Special assignments and administrative duties as directed by Field Service Manager or designate

• Respond to service requests and ensure high levels of customer satisfaction

• Routinely complete administrative work, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RMA Forms and Service Reports

• Manage service parts inventory levels

• Maintain up to date customer information, technical files and appropriate databases

• Work in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

• Maintain routine contact with existing customer base

• Ability to drive and travel around Scotland, UK & Ireland, mainly Scotland as a key focus.

Role requirements:

• Qualification in Electrical / Electronic Engineering, Mechanical Engineering, Biosciences or similar

• Some relevant, field based, experience

• Previous experience in the biotechnology/biomedical industry, or applicable military experience preferred

• Demonstrable strong problem-solving skills

• Excellent customer facing skills along with good technical abilities

• Ability to work autonomously within a structured, remote team

• Familiarity with field optical alignments, robotics, fluidics, electrical/electronics, and mechanical systems is advantageous

• Previous experience within a fast-paced corporate environment is desirable

• Valid in country driving license with the willingness to travel up to 80%

• Fluent English language skills as well as fluent Swedish language