We’re looking for a driven and commercially minded Key Account Manager to join our e-commerce team and lead the growth of key accounts across multiple categories. In this role, you will build strong, long-term partnerships with strategic clients, drive sales performance, and develop category-focused initiatives that strengthen our assortment, visibility, and customer experience. You’ll combine relationship management with data-driven decision-making to deliver sustainable growth and elevate category performance across our platform.

What you will be doing

• Manage and grow key accounts across multiple categories, ensuring strong performance and long-term partnerships.
• Build and maintain trusted, long-lasting relationships with strategic clients, acting as their primary point of contact.
• Define and execute category-specific commercial strategies to drive sales, profitability, and market share.
• Partner with Sales and Marketing to design and deliver targeted campaigns, promotions, and commercial initiatives.
• Leverage sales data and market insights to identify growth opportunities, improve performance, and optimize the category roadmap.
• Track, analyze, and report on key account KPIs, including sales results, stock/inventory levels, and customer satisfaction.
• Lead negotiations and close agreements with key accounts, securing win-win outcomes and sustainable terms.
• Ensure a high-quality client experience by proactively resolving issues and supporting partners in a timely, solution-oriented manner.
• Stay informed on category trends, competitor moves, and evolving consumer behaviour to inform strategy and recommendations.
• Collaborate closely with cross-functional teams (Merchandising, Operations, Logistics) to ensure smooth execution and reliable fulfilment.

What we are looking for

• Excellent command of written and spoken Chinese (mandatory).
• Bachelor’s degree in Business, Marketing, or a related field.
• 2–4 years of proven experience in a commercial or account management role, preferably in e-commerce or retail.
• Strong category knowledge, including product understanding and market dynamics.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic mindset with the ability to translate insights into actionable growth plans.
• Strong proficiency in CRM tools, Excel, and other sales/account management platforms.
• Solid analytical skills and a structured approach to problem-solving.
• Proactive, self-driven, and results-oriented, with a strong ownership mentality.
• Comfortable in a fast-paced, entrepreneurial environment, able to manage multiple priorities effectively.