Company Overview

Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded
in 1941 and headquartered in Seoul, South Korea. As the world’s seventh-largest tire producer,
Hankook operates advanced manufacturing facilities and offices in North America, including its
U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The
company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and
original equipment manufacturers (OEMs) worldwide.

Why Hankook

• Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing
  practices.
• Career Growth: Opportunities for internal mobility, leadership development, and continued
  earning.
• Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off,
  ten paid holidays per year and employee discounts on tires.
  
•  Inclusive Culture: Committed to diversity, teamwork, and sustainability

Job & Job Description

Position: Warranty Support Administrator

Location: Nashville, In office

Reports to: Manager, Technical Service Team

Overview:

Responsible to regularly interact with customers, by phone and email, regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all Hankook products through knowledge of products, usage, and warranty programs, all while practicing best customer service skills and logging call information. The position also regularly inputs data and information into SAP for claim processing. Other clerical duties (filing, mailing, etc.) as assigned.

Responsibilities

• Receives and answers simple to complex customer inquiries for all Hankook products through knowledge of products, usage, and warranty programs, logging call information
• Process customer’s complaints, providing the appropriate resolutions for each case, logging notes for any case
• Researches and obtains resolution of a variety of customer inquiries and complaints, actively following up with parties involved in any case, logging notes
• Input and research claim data in SAP
• Any other duties/responsibilities as assigned

Requirements

• High School diploma required
• Customer service experience (2+ years)
• Strong oral and written communication ability
• Must be able to work in a result-oriented, fast-paced environment as part of team
• Intermediate to advanced Microsoft Office capabilities preferred (mainly Outlook, Excel, and Teams)
• Typing at 40+ words per minute preferred
• Some tire/automotive industry experience preferred
• Call center experience preferred

Key Competencies

• Professionalism
• Great customer service skills demonstrating courtesy, friendliness, and helpfulness
• Strong communication skills, verbal and written
• Organizational skills
• Good attention to detail
• Well-developed interpersonal skills
• Proficient in Microsoft Office (Outlook, Excel, Teams, Word & Power Point)