RA Capital Management is seeking a highly motivated and user-centric AI User Enablement & Adoption Specialist to join our IT team. This role will be instrumental in ensuring our employees effectively adopt, utilize, and stay current with broadly used Artificial Intelligence (AI) tools, with a particular focus on Generative AI capabilities. The specialist will act as a key liaison between technology and our business users, fostering AI literacy, reducing friction, and maximizing the value derived from our AI investments.

Key Responsibilities:

• AI User Enablement Strategy: Support and execute the strategy for AI adoption across the firm, focusing on general-purpose AI tools (e.g., large language models, image generation, summarization tools) and their integration into daily workflows.
• Training & Education: Design, develop, and deliver engaging training programs, workshops, and educational materials tailored to various user groups and their skill levels. This includes introductory sessions, advanced prompt engineering techniques, ethical AI usage, and best practices for leveraging AI tools in a financial services context.
• Content Creation: Create and maintain a centralized repository of both internal and external/public resources, including quick-start guides, FAQs, video tutorials, and internal success stories, to promote self-service and continuous learning.
• User Support & Guidance: Provide hands-on support and guidance to end-users, troubleshooting common issues, answering questions, and offering personalized coaching to help them effectively integrate AI into their tasks and workflows.
• Friction Reduction & Workflow Integration: Collaborate with IT and business teams to identify and address user friction points related to AI tools, advocating for user experience improvements and seamless integration into existing communication and collaboration platforms.
• Community Building: Foster an internal community of AI champions and early adopters, facilitating knowledge sharing, peer-to-peer learning, and the identification of new, impactful use cases for AI within the firm.
• Stay Current & Inform: Continuously monitor the evolving landscape of AI tools and trends, evaluating new features and applications. Communicate relevant updates and potential opportunities to users and stakeholders.
• Feedback & Optimization: Gather user feedback through surveys, focus groups, and direct interactions to identify areas for improvement in AI tools, training, and support, driving continuous optimization of the AI user experience.
• Collaboration with IT & Data Teams: Work closely with the broader IT, Data, and AI development teams to align enablement efforts with strategic AI initiatives and ensure security and compliance best practices are maintained.
• Ethical AI Use: Promote and reinforce the firm's compliance guidelines and best practices for responsible and ethical AI use, including, data privacy, confidentiality, and bias awareness.

Qualifications:

• Bachelor's degree in a relevant field such as Information Technology, Learning & Development, Communications, Business Administration, or a related discipline.
• 5 - 8 years of experience in project management, technology adoption, user enablement, training, change management, or a similar role.
• Demonstrated practical experience and strong understanding of Enterprise AI tools (e.g., ChatGPT, Claude, Google Gemini, Glean, etc.) and emerging vibe coding platforms (e.g. Lovable, Replit, etc.) and their application in a professional setting.
• Excellent communication, presentation, and interpersonal skills, with the ability to translate complex technical concepts into clear, understandable language for non-technical audiences.
• Strong empathy for users and a passion for improving the end-user experience with technology.
• Proven ability to design and deliver effective training programs and create compelling instructional content.
• Experience with user support, troubleshooting, and problem-solving in a fast-paced environment.
• Ability to work independently and collaboratively in a dynamic, cross-functional team environment.
• Proactive, self-starter with a continuous learning mindset.
• Must be based in Boston with ability to work a hybrid schedule in our downtown Boston office
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications:

• Experience with specific collaboration and communication platforms used at RA Capital (e.g. Glean, Retool, Notebook LM, Lovable, Replit, v), Bolt.new, Claude Code, and other workflow automation tools).
• Familiarity with change management methodologies (e.g., PROSCI ADKAR).
• Experience in the financial services industry
• Understanding of data governance, security, and compliance principles, especially within a regulated industry.