Job Description

Job Title: Credits & Collections Supervisor
Reports To: Accounts Receivable Manager
FLSA Status: Exempt
Location: Shared Services Office, Irving, TX (Hybrid)

Summary

The Credits & Collections Supervisor plays a critical role in safeguarding cash flow for a leading HVAC and construction company with multi-state operations. This role provides the opportunity to lead a high-performing team, oversee the credit and collections strategy, and ensure compliance with rigorous standards while driving operational excellence. The right candidate will thrive in a dynamic, acquisition-driven environment where the business operates with the discipline and governance of a publicly traded company.

Key Responsibilities

Leadership & People Development

• Lead, coach, and develop a team of collections specialists and senior specialists, ensuring performance against KPIs and SLAs.
• Serve as company signatory for unconditional lien documents and maintain current lien law and credit protocols.
• Build trusted partnerships with business unit controllers, sales leaders, and operational teams across multiple states.
• Demonstrate flexibility to backfill direct reporting roles as needed to maintain business continuity.

Operational Excellence

• Oversee daily collections operations and manage escalations with professionalism and urgency.
• Monitor aging reports, evaluate collection trends, and deliver actionable reporting to senior leadership.
• Approve credits, refunds, and third-party collection (TPC) referrals within established thresholds.
• Manage bad debt reserves and write-off approvals in alignment with accounting policy.
• Direct lien-related processes, including preliminary notices, waivers, filings, and releases, ensuring accuracy and timeliness.

Analytics & Process Improvement

• Use data and trend analysis to improve collection strategies and minimize risk.
• Drive automation initiatives and serve as subject matter expert (SME) for system upgrades and user acceptance testing (UAT).
• Lead integration of acquisitions and ERP migrations, ensuring seamless transitions.

Compliance & Risk Management

• Enforce SOPs, internal controls, and compliance requirements.
• Manage bad debt reserves, write-offs, and monthly AR close processes.
• Lead AR reviews and credit risk assessments with senior stakeholders.

Competencies

• Elevated professionalism with empathy, integrity, and positive intent.
• Strong communication and executive presence with the ability to influence across all levels.
• Analytical and data-driven mindset with proven ability to drive performance.
• Resilient leader comfortable navigating acquisitions, ERP migrations, and rapid growth.
• Inclusive, collaborative, and adaptable leadership style.

Education & Experience

• Associate degree required; Bachelor’s preferred.
• 7+ years of progressive experience in collections, including 5+ years in a supervisory capacity.
• HVAC, construction, or related industry experience strongly preferred.
• ERP experience (Microsoft Dynamics 365 F&O strongly preferred).
• Advanced Microsoft Excel (Pivot Tables, Macros, data analytics).
• Experience with ticketing/case management systems and automation tools.

What We Offer

• Career opportunity with a growing, multi-state industry leader.
• Hybrid work flexibility in Irving, TX.
• Competitive compensation and benefits package.
• Professional development and advancement opportunities within a rapidly expanding organization.

Work Environment & Physical Demands

• Primarily office-based with hybrid flexibility; occasional travel may be required.
• Moderate physical activity including standing, walking, and light lifting (15–20 lbs).