Junior API Coordinator - Program Management

Job Description:

We are looking for a highly organized and proactive entry-level Junior API Coordinator (Program Management segment) to support our Growth Solutions Product Team. This role is ideal for someone who is excited about APIs, project coordination, and driving cross-functional alignment. You will play a pivotal role in coordinating API lifecycle management, documenting integration requirements, and helping deliver solutions that drive business growth.

This role is onsite based at either of the following Shift4 locations: Center Valley, PA or Las Vegas, NV

Responsibilities:

• Assist in planning, tracking, and delivering API-driven initiatives within the growth product portfolio.
• Maintain and update project trackers, dashboards, and communication plans.
• Coordinate project schedules, deliverables, and task assignments across technical and business teams.
• Support backlog grooming, sprint planning, and stand-ups with product and engineering.
•  Work with product and engineering teams to track API requests, changes, and versioning.
• Coordinate with stakeholders to gather integration requirements and ensure consistent documentation.
• Maintain internal knowledge bases for API endpoints, specs, change logs, and usage guidelines.
• Act as the liaison between product, engineering, support, sales, and external partners regarding API-related programs.
• Support internal and external communications about API rollouts, timelines, and deprecations.
• Monitor and escalate risks or blockers impacting delivery timelines.
• Prepare reports and presentations on program progress, adoption metrics, and partner feedback.
• Assist in evaluating API performance and partner implementation status.

Job Qualifications:

• 1–2 years of experience in program coordination, project management, product support, or technical operations.
• Self-motivated and independent work ethic, with the desire to train and assist others
• Strong attention to detail
• Work independently with minimal direction
• Excellent analytical, decision-making, and problem-solving skills
• Excellent time-management skills with the ability to handle stress, prioritize tasks and work under shifting deadlines
• Excellent verbal and written communication skills
• Proficient in Google suite (Drive, Sheets, Docs)
• Proficient in project management tools (e.g., Jira, Confluence, Asana, or Trello).
• Ability to drive multiple projects simultaneously
• Ability to remain organized but flexible in a fast-paced environment
• Must maintain a high level of confidentiality and discretion at all times
• Flexibility in a dynamically changing environment, acknowledging urgency when necessary

Preferred Qualifications:

• Previous experience with Program Management, Business/Office Administration, or related fields.  
• Any Certification is beneficial, but not required (Microsoft Office, Google Suites, etc)
• Experience in payment processing systems / POS
• Experience with customer-based interactions.
• Bachelor’s degree or equivalent experience in Business, Computer Science, Information Systems, or a related field.

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