About the Role

We are seeking a highly organized, proactive, and solutions-oriented Project Coordinator to join our growing team. This person will play a pivotal role in managing client-facing initiatives, internal projects, and cross-functional implementations. The ideal candidate is a natural problem solver, an excellent communicator, and thrives in a dynamic environment where no two days are the same.

Key Responsibilities

Program Implementation & Process Management

• Design, implement, audit, and continuously refine programs, workflows, and processes to improve efficiency and service delivery.
• Collaborate with cross-functional teams to identify challenges, troubleshoot issues, and develop scalable solutions.
• Monitor performance metrics and project outcomes to ensure goals are being met or exceeded.

Project Coordination & Execution

• Lead and manage projects across multiple departments — including client solutions, operations, technical development, and business development.
• Coordinate and track project timelines, milestones, deliverables, and budgets to ensure successful execution.
• Liaise between technical and non-technical teams to translate requirements, align expectations, and ensure seamless communication.
• Audit ongoing technical projects to ensure they are delivered on time, within scope, and meet quality standards.
• Partner with other project managers to align priorities and coordinate interdependent tasks.

Client Engagement & Onboarding

• Support the client onboarding process by coordinating activities between internal stakeholders and external partners.
• Work closely with the Business Development team to manage prospective clients through onboarding pipelines and launch phases.
• Act as a point of contact for clients throughout project life cycles, ensuring clear communication, progress updates, and high satisfaction levels.

Training & Enablement

• Develop and deliver training sessions for internal teams and clients on new programs, tools, and implementations.
• Create and maintain documentation, guides, and playbooks to support adoption and best practices.

Strategic Projects & Growth Initiatives

• Lead special initiatives such as website enhancements, new software rollouts, and technology integrations.
• Partner with the pharmacy team to showcase services, value propositions, and outcomes to clients through presentations, reporting, or campaigns.
• Assist in planning and coordinating workshops, webinars, client demos, and other key events that support growth and engagement strategies.

Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or a related field (or equivalent experience).
• 3+ years of experience in project coordination, client success, or operations management (healthcare, pharmacy, or SaaS industry experience is a plus).
• Proven ability to manage multiple complex projects simultaneously and deliver results under tight deadlines.
• Strong organizational and analytical skills with meticulous attention to detail.
• Excellent communication and stakeholder management skills, with the ability to translate technical information into actionable business terms.
• Experience with project management tools (e.g., Asana, Trello, Jira, Monday.com) and CRM systems.
• PMP, CAPM, or other relevant project management certifications are a plus.
• 100% on site in Davie, FL