Dispatcher
- Zephyr
- Gypsum, CO
- 5mo ago
- Full-time
- On-site
...
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.
Job Summary:
This position handles the daily scheduling of all service calls and the facilitation of service schedule revisions.
Duties and Responsibilities:
- Schedule all approved service estimates, follow-up work, and additional customer-requested services.
- Obtain real-time updates on parts availability and job duration estimates.
- Coordinate technician schedules and ensure accurate job assignments
- Regularly update the scheduling board with any changes or availability updates.
- Monitor and revise technician schedules as needed to ensure efficiency and accommodate last-minute changes
- Provide real-time updates on any scheduling changes to relevant team members.
- Notify customers promptly of any schedule revisions or changes to quoted time slots, ensuring a positive customer experience.
- Update the phone portal weekly to switch the phone number for the on-call technician, ensuring after-hours support is properly routed.
- Perform other related tasks as assigned by supervisors, ensuring flexibility and support to the team as time allows.
Skills and Educational Requirements:
- High school degree or equivalent
- 5+ years of customer service experience
- 5+ years of dispatching experience (in a trades environment)
- Knowledge of Service Titan is a plus
- Ability to type a minimum of 55 wpm
- Tact and patience in dealing with various personalities and sensitive issues
Working Conditions:
- Remote Role - working hours are 7:30am-5pm MST Mon.-Fri.
- Company provided computer, headset, multi displays, and embedded phone system
The pay for this position is $18-$22/hour or more depending on job-related knowledge, skills, experience, and location. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits.
Benefits and Perks
- Competitive Pay: Significant base salary and bonus opportunity
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person’s career growth and development
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.