The Opportunity 
The Service Coordinator role is responsible for administrative support, planning, and coordinating. This person will also be responsible for communicating with the Field Technicians, Team Leaders, and coordinating jobs with the Sales team. Must be detailed and customer service oriented and have excellent organizational skills.  Position requires a high level of correspondence with customers, technicians, supervisors, and Managers.  

Primary focus: 

• Responsible for managing the on-call calendar. 

• Responsible for tracking contracts and updating sales team when required. 

• Responsible for weekly timesheets 

• Assist management team with technician onboarding. 

• Tracks vehicle maintenance, vehicle inventory 

• Tracks technician certifications, responsible for keeping technicians up to date. 

• Responsible for registering technicians and coordinating training, both in-house and manufacturer.

• Responsible for assisting our customers with training requested.  

• Following up on credit hold and invoice questions from customers and finance team.  

• Maintains customer satisfaction by investigating concerns, routing them to the appropriate personnel.  

 

Secondary focus: 

• Works with customers, project management, and service management to schedule and dispatch technicians.  

• Utilizes dispatch software to create new workorders and salesforce cases.  

• Ability to coordinate incoming and outgoing parts requested by Technicians for current projects. Order warranty parts when needed. 

• Responsible for reviewing and saving work orders/reports.

• Manages the creation and closeout of work orders and cases. 

• Responsible for escalating issues or requesting modifications to the dispatch software.

 

Education and work experience: 

• High School Diploma or equivalent GED certificate required. 

• Industry specific knowledge preferred (HVAC, Construction, Parts, etc.)  

• 1 year administrative or dispatch experience preferred.  

 

 

Work Skills: 

• Excellent PC skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook  

• Excellent written communications skills 

• Excellent oral communications skills 

• Excellent time management skills 

• Able to deal with high pressure situations. 

• Excellent organizational skills 

• Ability to work with a high degree of integrity and promote a positive company image. 

• Analytical, focused on quality, and results driven. 

 

Other Skills/Abilities 

Language Skills  
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  
 
Mathematical Skills  
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.  

Reasoning Ability  
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.  

Environmental Requirements 
Will be required to work in an office environment. 

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 50 pounds.  

Compensation commensurate with education and experience.  Full benefits offered.