The Role

The Outreach & Enrollment Coordinator plays a key role in welcoming new families into the California Autism Center (CAC) community. As part of our Outreach & Enrollment (O&E) Department, you will be the first point of contact for families seeking ABA services, listening to their needs, guiding them through the intake process, and ensuring a smooth and supportive experience from referral to enrollment.

This position is ideal for someone who is passionate about connecting with diverse communities, has strong communication and organizational skills, and thrives in a collaborative environment. If you enjoy helping families navigate services and want to be part of a mission-driven team, we’d love to meet you.

Your day-to-day responsibilities will include:

• Manage intake inquiries for English and Spanish-speaking families, including tours, follow-ups, and ongoing communication.

• Respond promptly to phone calls, emails, and questions from families throughout the enrollment process.

• Provide clear information on service eligibility, enrollment requirements, and ABA services offered at CAC.

• Actively listen to families to understand their needs and support them with empathy and professionalism.

• Manage referral data and maintain accurate weekly reports on potential clients and incoming referrals.

• Maintain organized client records, including intake forms, assessments, authorizations, and onboarding documents.

• Collaborate with internal departments to ensure a smooth onboarding experience for each family.

• Conduct outreach to healthcare partners and referral sources to build strong community relationships.

• Represent CAC at community events, educating partners and families about our services.

• Provide updates to referral sources and maintain communication on referred client status.

Requirements/Qualifications: 

• 1–2 years of experience in customer service, community outreach, healthcare services, or related work.

• Valid driver's license, reliable vehicle, and active insurance (travel required for outreach and events).

• Experience supporting families in emotional or sensitive situations.

• Strong cultural competency and ability to work effectively with diverse populations.

• Excellent interpersonal, communication, and networking skills.

• Strong attention to detail, organization, and time management abilities.

• Proficiency with computers, data entry, and basic data reporting.

• Ability to maintain accurate and confidential client records.

• Spanish-speaking preferred.

The ideal candidate also has:

• Applied Behavior Analysis (ABA) services

• Autism Spectrum Disorder (ASD) terminology

• Insurance-based service models

• Data management and visualization tools

Join Us Today! 

If you’re passionate about supporting families, building community connections, and helping children access life-changing services, we’d love to hear from you. Apply today and make an impact with the California Autism Center!