About the Role

Ounce Community Navigators in Tennessee provide hands-on, resident-centered support within affordable housing communities. You will serve as a consistent, trusted presence onsite, helping residents access services, navigate benefits, improve health and wellness, and stay connected to the community.

This role involves high-touch resident engagement, structured assessments, benefits navigation, crisis intervention, and strong coordination with property management and local partners.

In this role, you will be a:

Resident Support & Services Coordinator

• Conduct intake assessments, ongoing resident needs assessments, and ADL/IADL updates.

• Assist residents with health-care navigation, including scheduling appointments, coordinating equipment, and supporting follow-up after hospital or rehab stays.

• Provide benefits and entitlement support, including SNAP, SSI/SSDI, Medicare/Medicaid, and other local assistance.

• Deliver daily living support such as help with bills, phone/Internet setup, donations, paperwork, and lease education.

Health, Wellness & Social Connection Facilitator

• Coordinate and host wellness events, health screenings, and provider-led workshops.

• Organize socialization activities such as crafts, group meals, bingo, or community gatherings.

• Support residents experiencing isolation through consistent outreach and engagement.

Monitoring & Follow-Up Specialist

• Maintain regular follow-ups with residents and service providers to ensure needs are met.

• Complete wellness check-ins and home visits as needed.

Resident Advocate & Crisis-Response Partner

• Support residents through urgent or complex situations, including health crises, safety concerns, and behavioral-health needs.

• Advocate for residents with property management, health systems, and partner organizations.

Community & Provider Relations Liaison

• Build relationships with local service providers, senior services, food resources, mental-health agencies, health clinics, churches, and nonprofits.

• Coordinate onsite events, resource fairs, and partnership programming.

Documentation & Compliance Steward

• Maintain detailed service logs, assessments, follow-up documentation, and event records in Ounce’s technology platform.

• Participate in quality-assurance reviews and ongoing training.

Who We’re Looking For

You will thrive in this role if you:

• Have experience supporting older adults, individuals with disabilities, or residents with complex health and social needs.

• Are comfortable delivering high-touch, in-person services in a multifamily housing environment.

• Understand or are eager to learn about Medicare/Medicaid, SSI/SSDI, SNAP, LIHEAP, and similar benefits.

• Are relationship-driven, empathetic, and committed to consistent follow-up.

• Enjoy connecting residents to community-based resources and building local partnerships.

• Are highly organized and comfortable with detailed documentation.

• Ideally have experience in Kingsport or the broader Northeast Tennessee community.

Other Information

Schedule: Full-time, Monday–Friday
Location: Kingsport, TN
Salary: $50,000–$70,000 per year
Benefits:

• 401(k)

• Health, dental, and vision insurance

• Flexible PTO