About The Role: 

We are seeking a proactive and ambitious Executive Assistant & Operations Lead to partner directly with our C-level Executives (CEO and CTO) and leadership team to keep Paytient running at top speed. In this highly visible role, you will handle a wide range of Executive support while simultaneously taking ownership of key operations and administrative tasks.

You are a strategic challenger and hands-on builder who will help drive high-impact initiatives, ensure smooth execution day-to-day, and put foundational processes in place to support our rapid growth. If you thrive in fast-paced, early-stage environments and are excited to join a rapidly-growing business and phenomenal team, we’d love to meet you.

This position will work in-person 5 days a week 8am-5pm out of our office in Columbia, MO, and may require travel.

What You'll Do: Ignite Our Growth & Operational Excellence

Executive Support & Administrative Management

• Manage day-to-day administrative tasks for C-level Executives (CEO and CTO), including complex scheduling, travel logistics, and correspondence.
• Bring keen intuition and the ability to anticipate executive issues and needs before they arise.
• Interact with staff at all levels, in a fast-paced environment, remaining flexible, positive, proactive, resourceful, and efficient.
• Bring excellent calendar management skills to efficiently coordinate schedules and ensure seamless operations across multiple time zones.

Operations & Strategic Execution

• Support operations across functions including HR support, vendor management, and overall office coordination in Columbia, MO.
• Facilitate internal communications, meeting prep, agendas, and follow-ups. Circulate the actionable items from meetings and ensure that the to-dos are followed up on.
• Partner with leadership on key projects, research, and process improvements across the business (e.g., rhythm of business work, account/business reviews).
• Build and improve processes as we grow, from documentation to workflow optimization, ensuring we maintain clarity and quality.
• Track and report project milestones for leadership, ensuring deadlines are met.

Event & Culture Leadership

• Organize/coordinate high-level events, including board meetings, customer meetings, investor meetings, and team offsites.
• Lead the event planning process for offsites and strategic planning sessions involving the CEO, CTO, and other key stakeholders.
• Help execute onboarding, culture, and team engagement initiatives in close partnership with the People Operations department.
• Take initiative to add value in areas of the business that you are interested in and passionate about.

What You'll Bring

• 4-5 years of professional experience including supporting C-level executives, strategic initiatives, and coordinating critical high-level meetings (Board, Customer, Investor) in a fast-paced, dynamic environment.
• Strong attention to detail and proactive problem-solving ability; acute attention to accuracy in all aspects of responsibilities.
• Ability to manage multiple projects, prioritize effectively, and operate semi or fully autonomously
• Comfort with ambiguity and fast-changing priorities in a high-growth startup environment.
• Exceptional professionalism, communication, and interpersonal skills; well-honed influencing and negotiating skills.
• Technical aptitude with a strong proficiency with G-Suite (Sheets, Docs, Slides, Gmail, GCal) and modern productivity tools (e.g., Notion, Slack, Asana).
• Understanding that the founders work non-standard hours, and that you may be expected to be available and accessible beyond normal business hours.
• Ability to travel up with executive team as needed - typically 1-2 times/quarter for Board or other meetings 
• An entrepreneurial mindset, solid business acumen, and the ability to comprehend near-term and long-term objectives.