ABOUT THE CREATIVE TEAM

The Creative team sits at the center of how our brand shows up in the world. We support everything from Growth and Product Marketing and Lifecycle… and demand for our work keeps growing.

That means lots of moving pieces, fast turnarounds, and close collaboration with partners like Legal and Compliance. We move quickly, work closely together, and care deeply about getting things right. Our job is to deliver creative that’s thoughtful, effective, and fully compliant—without slowing the business down.

If you like collaboration, problem-solving, and seeing your work directly impact the company, you’ll feel right at home here.

THE ROLE

The Creative Operations Associate is the person who makes the Creative team run smoothly.

You bring structure to the chaos, clarity to the process, and follow-through to every project. From intake to final delivery, you help ensure creative work moves forward efficiently, approvals don’t stall, and nothing falls through the cracks.

By owning the day-to-day operations—planning, coordination, approvals, and admin—you free up designers, writers, and marketers to focus on what they do best: making great creative.

Think of this role as part organizer, part problem-solver, part air-traffic controller. You’re the steady presence that keeps everything moving in the right direction.

WHAT YOU’LL DO

Creative Planning & Sprint Management

• Build the weekly creative sprint planning.
• Track progress, flag risks early, and help the team with what matters most.
• Organize feedback and revisions so nothing gets lost and next steps are always clear.

Legal & Compliance Approvals

• Coordinate creative reviews with our internal and external legal teams.
• Submit the teams work for review, track feedback, follow up on approvals, and secure final sign-off for publishing.
• Spot and remove approval bottlenecks before they slow the team down.

Creative Operations & Admin

• Handle recurring operational tasks like contest fulfillment, testimonial admin, file organization, posting coordination, and general troubleshooting.
• Keep tools, systems, and assets clean, organized, and easy to navigate.

Cross-Functional Coordination

• Serve as the main operational point of contact between Creative, Growth, Product, Marketing, Legal, Compliance, and other partners.
• Make sure communication is clear, handoffs are smooth, and everyone knows what’s happening and when.

WHAT WE’RE LOOKING FOR

• You’re highly organized and great at juggling multiple projects and stakeholders at once.
• You communicate clearly and confidently—and you’re comfortable following up to keep work moving.
• You’ve coordinated projects, workflows, or approvals in a fast-paced environment (creative, marketing, agency, or operations experience is a big plus).
• You’re good at gathering feedback, making sense of it, and turning it into clear next steps.
• You naturally look for ways to improve processes and aren’t afraid to step in and fix what’s broken.
• You’re comfortable working cross-functionally with teams like Marketing, Legal, and Compliance.
• You’re curious about the creative process and enjoy supporting creative teams behind the scenes.
• You’re based in Seattle and able to collaborate closely with teammates in the office.

This is a Hybrid position. We work in our centrally located office in downtown Seattle three days a week (M, T, and Th).

The compensation range for this role is $66,300 to $77,700. We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options.