Parallel Employment Group in partnership with a hardware manufacture in Buffalo, NY is looking for a motivated, detail-oriented, and team-focused Customer Service Representative to join our growing team.

As a Customer Service Representative, you will serve as a liaison between customers and internal departments, working closely with Sales, Marketing, and Operations. You’ll handle customer interactions from start to finish, ensuring a seamless, professional, and positive experience every time.

Key Responsibilities

• Order Entry
• Phone Support
• Customer Care

High School Diploma required; Associate’s Degree preferred

1–5 years of experience in customer service, sales, or marketing

Proficiency in Microsoft Excel and Internet Explorer

Familiarity with ERP systems (P21 preferred) and CRM tools

Strong written and verbal communication skills

High attention to detail and ability to manage multiple tasks simultaneously

Positive, can-do attitude and a strong team player

Parallel Employment Group is an Equal Opportunity Employer

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