The Collections Coordinator is a critical role responsible for effectively and efficiently managing the accounts receivable process for an assigned group of payors or supported region/company.

Responsibilities

• Responsible for collecting, posting and managing patient account payments once balance is created for assigned office.

• Prepares, reviews and sends patient correspondence if necessary.
• Reviews finance charges for office per month.
• Read and research/ correct denials or zero payment EOB’s for resolution
• Send bills or confirms vendor sent communication for patient responsibility for administered care
• Works with patients to arrange special payment options when necessary
• Follows and reports status of delinquent accounts. Works with Office Manager and RCM Lead to approve patients that need to be sent to collections.
• Tracks accounts receivable to identify any issues in overall office revenue cycle management
• Works to help identify patient balances for upcoming appointments.
• Ensures claims are processed accurately to secure timely payment.
• Responds to inquiries, questions, and concerns from patients regarding the status of claims in a clear, concise, and courteous manner.
• Conducts follow-up and submits reimbursement appeals for unpaid and/or inappropriately paid claims; ensures appropriate documentation of billing, follow-up, collection, and appeal efforts are recorded on accounts.
• Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims; actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.

Qualifications

• Associate's degree (A. A.) or equivalent from an accredited college, university or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

• Previous dental office knowledge

• Previous high-volume collections experience with PPO’s, Worker' Comp, Medicare and Medicaid strongly preferred

• Working knowledge of CPT and ICD-10 codes

• Previous experience and demonstrated ability to thrive in a production-driven environment

• Excellent time management & multi-tasking skills

• Proficiency with Microsoft Outlook suite of products; demonstrated aptitude for learning new software programs

• Superior verbal and written communication skills

• Experience with Denticon software-strongly preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability