At Interlaced, we're not just solving IT challenges, we're revolutionizing the way startups and fast-growing companies scale with technology!

We're a cutting-edge, private-equity-backed startup on a mission to provide seamless, innovative IT solutions to the most dynamic businesses across the country. We believe in building a team of creative problem solvers who are ready to embrace the fast-paced, exciting world of tech. We work with some of the most forward-thinking companies in industries like tech, life sciences, clothing & beauty brands and more! We're rapidly growing to meet the demand for our nationwide services. If you're passionate about shaping the future of IT and want to be part of a company that's setting the standard for how modern businesses leverage technology, then this is the place for you. We're building something amazing together and we need you to help take it to the next level!

Interlaced is seeking a full-time remote Client Success Manager based in Buenos Aires. Argentina. This position requires professional English fluency, IT consulting experience, strong attention to detail, excellent communication skills, and experience coordinating and prioritizing across multiple concurrent tasks. Past experience in the IT and Tech fields is strongly preferred.

The Client Success Manager (CSM) is responsible for establishing, maintaining, and nurturing client relationships with the goals of 1) retaining and renewing client contracts and 2) consulting and advising clients to meet their technology goals. CSMs guide clients through the post-sales, onboarding, and lifecycle processes, forming a direct relationship with clients while serving as trusted advisors to clients' IT solutions. CSMs should act as a single point of contact for clients to handle escalated issue processing, ensuring that clients always feel prioritized and cared for. CSMs provide clients with timely feedback on their IT solutions, suggest value-added improvements when needed, and ensure client satisfaction while helping clients grow and achieve their goals. A successful CSM grows their clients' revenue and creates a loyal relationship with Interlaced to drive long-term contract stability and retention. 

The candidate is expected to work 5 days a week remotely, with a dedicated working environment and a stable internet connection at home. This position is from the hours of 8am - 5pm Central Time OR 8am - 5pm Eastern Time, Monday through Friday, excluding holidays. The starting On Target Earnings (OTE) for this role is between $50,000 - $54,000, depending on experience (DOE) through base salary and client retention-based bonuses, with room to increase through organic client growth, revenue expansion efforts, and newly assigned accounts.

Roles and Responsibilities:

• Plan and attend client recurring meetings, including QBRs and roadmap reviews
• Identify and propose Interlaced services/products to support client IT solutions
• Be a trusted client advisor with knowledge of client tech stacks 
• Ensure high client retention and satisfaction
• Manage client communications and escalate issues internally
• Proactively resolve service or delivery concerns
• Monitor billing and user counts for discrepancies
• Act as client advocate and guide internal teams on client needs
• Handle contract negotiations and renewals
• Exemplify Interlaced’s core values

Essential Skills and Experience:

• IT and/or technology consulting and advisory
• Highly organized and detail-oriented
• Ability to work in an ambiguous environment
• Interpersonal communications
• Client relations and satisfaction
• Task and project management 
• Cross-departmental collaboration
• Problem solving and issue processing
• Contract negotiation
• Revenue management and growth

Metrics and Compensation:

As a Client Success Manager at Interlaced, you are also eligible to earn additional compensation in two ways:

1. Contract Retention & Renewal Bonuses
2. Revenue Expansion & Lead Generation

Gross Revenue Retention KPI (Quarterly)

98.5% of MRR or greater

What we offer:

• Competitive compensation (base salary + additional compensation) and open ended contract
• Cell phone and health & wellness reimbursements
• 5 paid Vacation days annually
• 16 paid Holidays annually - 6 fixed and 10 flexible
• 2 paid volunteer days annually
• Paid sick time
• Peer-to-peer bonus allowance