LaBella Associates was established in 1978 and is a certified Great Place To Work. We are headquartered in Rochester, NY with offices across New York, Ohio, Pennsylvania, Connecticut, Maine, Maryland, Virginia, North and South Carolina, Tennessee, Alabama, and Madrid, Spain. LaBella is a multi-disciplined architectural and engineering firm dedicated to client satisfaction through teamwork, respect, and trust. We provide services that take a project from start to finish—from an initial study to determine a project’s feasibility to construction administration and start up, and everything in between. 

Job Overview
We are currently seeking qualified candidates for consideration to fill an open Technical Writer position in our Program Management Services Division. This position will be located at our Client’s Rochester office.
 
The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. 

The technical writer plans, writes and maintains systems and user support documentation efforts. The writer in this position will need to become familiar with a variety of the field's concepts, practices, and procedures. Translate and convert extremely complicated technical information/ ideas into easily read material. A wide degree of creativity and latitude is expected. This role prepares and/or maintains documentation pertaining to technical design, development, testing and deployments; this includes installation, programming, systems operation, and user documentation that support building technical solutions which align to our client's compliance and regulatory requirements while maximizing technical team performance.

Responsibilities:

• This role combines documentation expertise with operational support for Telecom Services to ensure accuracy, compliance, and efficiency.

• Maintain project processes, standards, and documentation: SOPs, work instructions, and operational tasks for Telecom Services.
• Create process and workflow diagrams.
• Develop and maintain user training materials.
• Assist in creating SharePoint pages and front-end development tasks.
• Verify technical workflows for accuracy.
• SIM Management
• Assists the Analyst – Performance & Budgets with data verification on wireless device orders to reduce activation errors and improve service reliability  
• Ensures inventory accuracy, works to reconcile all wireless devices on all accounts
• Maintains audit ready records of all wireless devices
• Runs reporting on data utilization and shares results to inform on correct data plans

• Bachelor’s or Associate’s degree in IT or related field, or equivalent experience.
• Proven experience in technical documentation with strong ability to learn business and technical functions.
• Excellent time management, organizational, and technical writing skills.
• Ability to document processes, workflows, SOPs, operational plans, and training manuals.
• Strong communication skills across regions and management levels; ability to simplify complex ideas.
• Comfortable working in a dynamic environment.
• Proficiency in Microsoft Office Suite (Visio, PowerApps, Power BI, Teams, SharePoint); Adobe Suite experience is a plus.

Body, mind, and wallet—LaBella’s benefits support a holistic approach to your health and wellness, creating the foundation for physical, mental, and financial well-being. Our benefit offerings cover the must-haves (healthcare and retirement), the just-in-cases (insurances and employee assistance programs), and the cherry-on-tops (fitness reimbursements, year-end incentive pay, and tuition assistance). Visit our website for more details on benefits listed below.

• Flexible Work Schedule
• Health/Dental Insurance
• 401k Plan with Employer Match
• Short & Long Term Disability
• Profit Sharing
• Paid Time Off
• Leadership Development Program
• Fitness Reimbursement
• Tuition Reimbursement
• Referral Bonus Program
• Wellness Program
• Team Building Events
• Community Service Events