Overview

We are seeking a skilled Systems Engineer – Dedicated Onsite to support, maintain, and optimize our cloud infrastructure. The ideal candidate has hands-on experience with cloud services, monitoring tools, incident response, and operational best practices. This role is an escalation for Level 1 and 2 support issues and collaborates with engineering teams and the customer’s onsite CTO to deliver reliable onsite support and secure cloud operations.

Key Responsibilities

Onsite & Infrastructure Support

· Onsite support desktop and infrastructure services for onsite users.

· Provide support for cloud systems, platforms, and deployed applications.

· Monitor system performance, availability, and capacity using cloud-native and third-party tools.

· Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services.

· Perform routine operational tasks such as snapshots, backups, patching, and scheduled maintenance.

Incident & Problem Management

· Respond to and resolve escalated alerts and tickets within SLA.

· Conduct root cause analysis (RCA) for recurring issues and implement corrective actions.

· Collaborate with Level 3 and engineering teams for complex problem resolution.

Deployment & Automation

· Adhere to strict change control procedures

· Support deployment activities including configuration changes, updates, and rollout of new cloud resources.

· Contribute to automation and scripting of operational processes using tools such as PowerShell, Bash, or Python.

· Maintain and improve CI/CD pipelines as

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development